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Click here or scroll down to respond to this candidateCandidate's Name
Atlanta, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional with 10 years of experience providing customer service for a company that specializes in Security, as wellas setting up hardware to support data in the warehouse industry. Experience includes shipping, receiving, movementof material, checking invoices, and securing high-risk inventory. Completed numerous training courses in the field ofOsha.Authorized to work in the US for any employerWork ExperienceData Center Security SupervisorAllied Universal - Lithia Springs, GAMay 2022 to PresentI Supervise the first and second shifts at the moment. My job is scheduling, training, and running multiple shifts.Data Center Security OfficerG4S Security Solutions - Atlanta, GA2017 to PresentHighly regarded by all employees for friendliness, hard work, and the ability to learn new procedures very quickly.Quickly established rapport with customers. Insured compliance with policies and procedures. Daily interfacing with engineers on various projects.Customer Service RepresentativeActivus Connect (IRS Worker) - Atlanta, GAOctober 2020 to June 2022I answer inbound calls for the IRS dealing with issues from taxes to Child Tax Credit and Stimulus payments.Bar ManagerCove Lounge - Chicago, IL2012 to 2017Designed, developed, and implemented new protocols for employees. Developed solutions as part of the qualitymanagement team. Effective in stressful situations. Helped prioritize work schedules and delegated assignments.Dealt tactfully and effectively with difficult customers. Demonstrated ability to apply sound knowledge to diverseapplications. Ability to assess organizational needs and implement administrative procedures. Compiled reports and records.- Employee of the Month award.- Customer service award.Security Supervisor/Senior Traffic AdministratorN Compass Security and Traffic Control - Chicago, IL 2009 to 2012Chicago, IllinoisEffective in stressful situations. Strength in the evaluation and analysis of operational workflows. Trained newemployees. Took initiative in evaluating opportunities and in establishing relationships. Technically oriented - resourceful in problem-solving and strategic planning to alleviate problems. Served as an advisor and coordinator forProject Managers for the University of Chicago. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Ability to recruit, motivate, anddevelop long-term employees. Excellent interpersonal and communication skills, complementing proven creativeproblem-solving capabilities.h Proven track record of completing safety, traffic, and security details for the University of Chicago. Outstandingcommunication skills. Expert knowledge of safety protocols. Diet TechnicianUniversity of Chicago Hospitals - Chicago, IL1994 to 2009Compiled reports and records. Excellent mediator, arbitrator, and facilitator. Experienced manager with excellent teamabilities. Hard-working, goal-oriented, perfectionist, and a team player. Analyzed problems and anticipated people'sneeds. Gain the confidence of people quickly. Found mutually beneficial solutions to problems. Extremely motivated and focused. Planned and organized work under minimal supervision of a manager. Possess strong managerial,communications, and organizational skills. Introduced new products into the marketplace. Strong administrativebackground within a hospital environment.EducationHigh school or equivalent in ChemistrySt. Francis DeSales H.S. - Chicago, ILAugust 1989 to June 1993Skills Security Customer Service Organizational Skills Word Stocking Cash Handling Typing Shipping Receiving Warehouse Inventory Warehouse Associate Shipping Adobe Acrobat Microsoft Outlook Microsoft Office Quality Management Data center experience AWS Live chat SalesAwardsCustomer Service AwardNovember 2019Certifications and LicensesCPR CertifiedApril 2023 April 2025OSHA 10PresentFirst Aid CertificationAssessmentsReceptionist Highly ProficientMarch 2020Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly ProficientSecurity Guard Skills Highly ProficientSeptember 2020Assessing risks, enforcing security standards, and handling complaints Full results: Highly ProficientWork Style: Reliability ProficientSeptember 2020Tendency to be dependable and come to workFull results: ProficientCall Center Customer Service FamiliarJune 2020Applying customer service skills in a call center setting. Full results: FamiliarData Entry: Attention to Detail FamiliarJune 2020Maintaining data integrity by detecting errors.Full results: FamiliarIndeed Assessments provide skills tests that are not indicative of a license certification, or continued development in any professional field. |
