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Candidate's Name
Hampton, GA Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCE Records Management  Data Entry  Accounts Payable Customer Service  Coordination  Patient Care and SupportSKILLS AND CAPABILITIESCustomer ServiceScheduling appointments, confirming appointments, checking patients in and out.Over 20 years of customer service experience in healthcare, corporate, and service environments.Assisted in patients for clinical procedures and diagnostic testing.Consulted with patients before procedures to ensure all of their questions were answered and confirmed pertinent information.Managed patient surveys, placing follow-up calls after procedures.Responded to telephone inquiries and relayed the appropriate answers and information.Skilled in handling client complaints and conflict resolution by addressing and resolving issues promptly, while maintaining corporate policy and integrity.Ability to delegate, troubleshoot, and prioritize in high-pressure situations.Completed patient charting and responded to record requests.Records/AccountingEnsured smooth patient flow process by providing paperwork completion, and explanation of procedures.Entered, transcribed, and maintained records and billing in written and electronic form.Responded to inquiries from internal and external customers concerning invoice status.Investigated issues with problem invoices providing resolution for payment scheduling.Maintained a queue of invoices within department standards and statement reconciliation.Compiled and reviewed trends concerning problem invoices partnering with management to find solutions.Coached internal/external customers on proper procedures with the intent of reducing problem invoices.Entered invoice information into the Accounts Payable system.Assisted with the month-end close process.Patient CarePerformed protocols for a variety of vascular exams.Prepared patients for heart cath/pacemaker insertion, and supporting nurses during the process.Removed vascular sheaths utilizing manual and mechanical compression.Prepared and conducted EKG testing, Holter monitoring, and blood pressure checks.Interpreted and reported test results to deliver proper course of treatment.Adaptable demeanor, called upon to assist with difficult patients and situations.Conducted and recorded extensive patient medical history and vital signs.Promoted continuity of care by accurately and completely communicating patient health status to other caregivers.WORK HISTORYPiedmont Physicians Patient care coordinator Fayetteville, Georgia 2022-2023Piedmont Fayette Hospital Cardiac Cath Patient Care Technician Fayetteville, Georgia 2005-2022Gottlieb Memorial Hospital Cardiology Technician Melrose Park, ILAce Hardware Corp Accounts Payable Specialist Oak Brook, ILEDUCATIONMaster of Arts in Healthcare Administration Ashford University, San Diego, CABachelor of Arts in Healthcare Administration Ashford University, San Diego, CA