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FAMILY CAREGIVERSPECIALISTDeborahWeathers-LeePHONE NUMBER AVAILABLEEMAIL AVAILABLEMerrillville, Indiana 46410CONTACTAdaptable professional with 18+ yearsof work experience and provenknowledge of leadership, problem-solving, and workflow prioritization.Aiming to leverage my abilities tosuccessfully fill the remote resourcerole at your company.CAREER OBJECTIVEJune 2022 - PresentFamily Care SpecialistSCI / Chapel Lawn Funeral Home & Memorial Park, Crown Point, IndianaJanuary 2017 - March 2020Family Service CounselorTroost Cemeteries, Inc. / Mt. Hope Cemetery, Chicago, IllinoisMarch 2013 - February 2017Family Service CounselorSCI / Evergreen Memorial Park / SCI / Woodlawn Funeral Home & Memorial Garden, Evergreen Park / Forest Park, IllinoisEXPERIENCE Responsible for lead generation Held self-accountable for prospecting, 1-2 hours each day. Obtains referrals from families served by the location. Explains and presents presentations to families served and referred.Converting prospects to buyers of cemetery and funeral home products and services before need and at the time of need.Responds to client inquiries in a timely, respectful, sensitive, and professional manner.Connects with families through listening, honestcommunication and genuine concern.Develops an understanding of each family's unique needs and offers solutions that provide value to them. Follows through with all customer problems and requests. Promoting sales of cemetery products and merchandise in a respectful manner.Preparing pertinent documents regarding funding via insurance policy claims, etc.Represented a continuous link from services provided at need, through aftercare, to providing services to providing services to protect families in the future.Prospecting through cold calling, email marketing, mail marketing, etc. Networks and builds community and civic relationships. Ability to explain and present educational information to individuals and groups.Builds trust-based relationships to earn the right to ask for referrals.Collaborates and teams with funeral directors, location managers, and other members of funeral home andcemetery staff, to provide seamless, high quality service.SKILLS Client Generation Client Guidance Educational Outreach Microsoft Office Active Listening Skills Understanding of LawsCERTIFICATIONS Indiana Life Insurance Producer License