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Title Pharmacy Technician Customer Service
Target Location US-DC-Washington
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Washington, DCEMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceLead Pharmacy TechnicianBellevue Pharmacy - Washington, DC2020 to Present Print and fill prescription requests for delivery, pickup and automatic refill. Assist with maintaining cleanliness and organization of Pharmacy. Engage with patients by working to resolve their issues in a timely and efficient manner and answering questions to ensure a positive customer experience. Update patient files with insurance information, immunizations and other relevant medical information in accordance with HIPAA guidelines. Resolve billing discrepancies and insurance errors, including following up on prior authorizations, in a timely and efficient manner. Assist and support pharmacy with inventory management tasks such as ordering prescriptions, unpacking deliveries and pulling expired prescriptions from active inventory. Assist with required local and federal reporting guidelines for administering controlled substances. Pharmacy Technician IIGeorge Washington Hospital - Washington, DC2017 to 2019 Assisted the pharmacists in preparing and distributing medications. Maintained the drug inventory and maintenance of records. Performed pharmacy technician function in accordance with standard written procedures, guidelines and state and federal regulations. Verified and authorized medication prescriptions with insurance companies. Trained new employees on pharmacy duties and procedures. Pharmacy TechnicianState Pharmacy - Washington, DC2014 to 2016 Assisted the pharmacist in the performance of Pharmacy Department duties in accordance with company policies and procedures. Managed prescription database. Answered multiple telephone lines and multi-tasked to ensure customer satisfaction. Delivered DME supplies to patients in a timely manner. Verified prescriptions with insurance companies. Pharmacy TechnicianAIDS Division - Washington, DC2012 to 2014 In accordance with state and federal regulations, assisted the pharmacist in the practice of pharmacy. Accurately entered prescriptions into database. Contacted physicians to correct and authorize prescriptions. Safely handled ADAP/Medicaid medication from state. Lead Pharmacy Technician/Inventory SpecialistCVS Pharmacy - Bethesda, MD2000 to 2012 Organized prescription orders on the counter in order of priority. Retrieved labels from the printer; arranged paperwork, labels, monographs, and bags; used appropriate stamps and notes; and retrieved stock from the shelf. Performed phone and face-to-face customer service functions such as greeting customers, taking in refill requests, new prescriptions, patient demographics and insurance information. Contacted physicians for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns. Prepared prescriptions for dispensing: counted and verified medication, labeled vials appropriately, and prioritized customers. Processed cash, check, credit card, and payroll deduction transactions; secured appropriate signatures; ensured compliance with HIPAA requirements. Performed other duties as assigned (including filing prescriptions, filling vials, ordering supplies, etc.). EducationProspect College - Washington, DC2016Skills Microsoft Office Suite (Outlook, Word. Excel, PowerPoint, Access) HBS Software Medical Billing and Coding Software USPS, UPS, FedEx, DHL Mailing Services Pharmacy Technician Experience Insurance Verification Medical Terminology Medical Records Data entryCertifications and LicensesPharmacy Technician CertificationPTCB Certification

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