Candidate Information Name Available: Register for Free Title Customer Service High School Target Location US-MD-Hancock Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Hancock, MD Street Address
SUMMARYHardworking employee with customer service, multitasking and time management abilities.Devoted to giving every customer a positive and memorable experience.SKILLS Decision Making Procedure Compliance Data Review Complaint Handling Conflict Resolution Complex Problem Solving Willingness to Learn Looking for a Remote positionEXPERIENCERetention Agent, H&r Block, December 2015-May 2023Kansas City, MOReceived information regarding identified problems and devised responses to satisfy concerns. Referred unresolved customer service issues to designated departments for investigation. Conferred with customers to take or enter orders, cancel accounts and gather details of complaints. Analyzed customer feedback and developed new techniques to ensure customer retention. Compiled all calls and interactions into computer data system. Implemented creative solutions to deal with special circumstances. Adhered to scripted responses and standardized plans to address problems. Obtained and examined relevant information to validate customer complaints and determine possible causes.EDUCATION AND TRAININGAccountingUniversity of Phoenix, Tempe AZ June 2018High School DiplomaSouthern Fulton High School, Warfordsburg PA June 1995