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Click here or scroll down to respond to this candidateCandidate's Name
BETEAStreet Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYI'm an Experienced Program Manager with 5+ years in HR. Adept at implementing HR programs, talent acquisition, and employee development. Achieved 20% lower turnover and boosted satisfaction by 195%. Skilled in project management, budgeting, and fostering a positive work culture. Committed to delivering measurable HR success. SKILLSStrong verbal and written communication skills;French and English language fluencyReliable and ResponsiblePunctual and attention to detailExceptional organizational and multitasking skills Highly skilled at relationship building with clients Training ProgramsStaff CompensationEmployee SupportRisk ManagementCompensation StructuringOrganizational DevelopmentHuman Resources OperationsRecords ManagementLabor NegotiationsLabor RelationsSuccession PlanningEXPERIENCEProgram Manager/HR / Kahak Health Care Services 07/2020 - Current Successfully managed daily office activities and executed projects, leading to a 75% increase in operational efficiency.Collaborated with Human Resources to streamline staffing, employee relations, and training processes, reducing onboarding time by 20%.Implemented efficient invoice processing and billing statement resolution, resulting in a 30% reduction in payment processing time.Strategically prepared and tracked expense reports, leading to a 15% decrease in overall expenses. Customer Support/ Assistant-Manager / Market basket (Pentagon) 06/2018 - 05/2020 Managed live chat support for 5000 customers, responding to 2000 frequently asked questions. Demonstrated excellence in customer service, achieving a 95% customer satisfaction rate. Successfully resolved 85% of customer inquiries within the first interaction, exceeding the industry standard. Implemented streamlined processes for handling customer inquiries, reducing response time by 30%. Trained and mentored a team of 10 live chat assistants, resulting in a 20% increase in team productivity. Receptionist / WeWork Administration 04/2017 - 05/2018 Successfully greeted and checked-in an average of 100 member guests per week, ensuring a seamless arrival experience.Conducted engaging tours for potential members, resulting in a 50% increase in membership sign-ups. OKResponded to member and guest inquiries, resolving 90% of issues on the spot or redirecting to appropriate resources.Assisted with 25 move-ins and move-outs, preparing and distributing member welcome packets for a smooth transition.Prepared and distributed the monthly newsletter to 200+ members, keeping them informed and engaged with relevant updates.Church Secretary / God is the King Center - Baltimore 10/2016 - 02/2017 Oversaw the daily operations of the church office, managing 50 phone calls and 30 schedules weekly. Maintained a well-organized filing system, resulting in 25% faster retrieval of documents. Generated 100 error-free programs for services, enhancing the overall worship experience for attendees. Recorded and updated data for 20 new congregation members and 50 visitors monthly. Ensured accurate church financial records with 95% reduction in bookkeeping errors. EDUCATION AND TRAININGBachelor of Arts: Psychology 2023Montgomery College, - Rockville Maryland, USAAssociates Degree in Psychology, Spring 2022REFERENCESAlexander Tetrault Employment Specialist, IRCInternational Rescue Committee Suburban Washington Resettlement Center EMAIL AVAILABLE PHONE NUMBER AVAILABLE x217 Marta TewoldeInternational Rescue Committee Suburban Washington Resettlement Center EMAIL AVAILABLE PHONE NUMBER AVAILABLE x324CERTIFICATIONSIncident investigation Certification |
