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PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEJAN 2020  PRESENTOPERATIONS SPECIALIST, BLUE PHOENIX Prepare invoices, reports, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Answer phone calls and direct calls to appropriate parties or take messages. Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.JAN 2018  MARCH 2020CUSTOMER SERVICE SPECIALIST, SHIPT Addressed customer needs and ensured satisfaction with forward-thinking strategies and problem-solving skills. Provided exemplary customer services by following procedures for an optimal customer experience. Maintained scheduling hours and logistics.JUN 2010  JUNE 2015EXECUTIVE ASSISTANT, INDIGO INC. Prepared reports, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Read and analyzed incoming emails, submissions, and reports to determine their significance and plan their distribution. Managed and maintained executives' schedules.APRIL 2010  JUNE 2012VISITOR SERVICES, NEWFIELDS Maintained order and ensured adherence to procedures and guidelines. Described tour points of interest to group members, and responded to questions. Monitored visitors' activities to ensure compliance with establishment or tour regulations and safety practices. EDUCATIONAUG 2021B.S. GENERAL STUDIES, HEALTH & LIFE SCIENCESINDIANA UNIVERSITY INDIANAPOLIS, INJUNE 2021CCA CERTIFICATION, MEDICAL BILLING & CODINGSKILLSMedical BIlling and Coding, ICD-10-CM, ICD-10-PCS, CPT, HCPCS II, Medical Terminology, Anatomy and Physiology Knowledge, Data Entry, HIPAA Compliance Certified, Health Information Management, Customer Service, Microsoft Office, Microsoft Word, Excel, Outlook, Excellent Written and Oral Communication