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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryMy ability is to work effectively with many different people. My strong communication skills has made me effective on projects over the years. My greatest strength is my ability to stay focused on my work and finish tasks earlier than they are due. I'm not easily distracted and this means that my performance in is very high even in a busy office.SkillsPersonality Characters, like-patients, poise Self-Presentation and communications skills. Negotiation and sales skills. Attention to detailPeople oriented Problem solving-Problem analysisOrganization skills Analytical thinkingAdaptability- Ability to work under pressure Customer skills- Customer service software Relevant customer care coursesWork HistoryUnited Hospital & Hospice 04/2000 to 5/2023Registration Patient Access Rep/InsuranceManager matt 651-216-9373 Answers in-bound phone calls and process messages in software between customers and clients staff to support critical business needs. Calls may include registration Pt and enter in the messaging software.Maintained broad-level working knowledge of all patients records and HIPAA and gather necessary information to answer questions or direct all calls to the correct destination on first attempt (transfers to other areas of clients, after hour product emergencies) utilizing resources available to expedite the call.ER Registration of patients Answered incoming calls and outbound calls to patients Monitored open messages in the paging software and escalate calls or pages to the next level field personnel to respond to the message. Updated data in the system to maintain system integrity. Utilize and maintain on-call groups to expedite calls to the appropriate field personnel for follow up. Ability to work a flexible schedule as business needs dictate Completed project work and data entry as assigned by management. Took co payments, Registration,faxes. Called to verify insurance computer software Epic,NextGen,Microsoft Office Excel,Word,Outlook and electronic medical records Customer Care/Front Office 5/2000-9/2006Dr Gary Ferholz Maplewood, MN Answers in-bound phone calls and process messages in software between customers and Clients staff to support critical business needs. Calls may include Health Care. Determine urgency of the call, assign priority, and gather pertinent data, such as patient name, Time and message and enter in the messaging software. Respond to inquiries from customers and regarding patient registration, device tracking, and general questions ensuring HIPAA and patient privacy laws are followed. Receive and process incoming calls from Clients local and numbers. Monitor open messages in the paging software and escalate calls or pages to the next level field personnel to respond to the message. Updated data in the system to maintain system integrity. Utilize and maintain on-call groups to expedite calls to the appropriate field personnel for follow up. Took Co payments Ability to work a flexible schedule as business needs EducationBusiness: Professional, Medical,Associate Administration Health CareTerm,Certifited Nursing asstCentury College - White Bear Lake, MN |
