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Click here or scroll down to respond to this candidateCandidate's Name
E: EMAIL AVAILABLE C: PHONE NUMBER AVAILABLEResults-oriented, team player with exceptional customer service skills and highly adept capabilities in large scale Insurance and Commercial Real Estate Property Management, including insurance policy quoting / maintenance, specialty billing, vendor coding, account reconciliation, A/P, A/R, budget forecasting, payroll processing and job cost accounting & tracking, analysis and reporting. Cross-functional team player seeking to leverage diverse background into an accounting, administrative, insurance or property management position with a progressive organization.Farmers Insurance Group Service Advocate II (Remote) Caledonia, MI 12/2021-PresentAnalyze, clarify and resolve intermediate policy and account related questions from internal and external customers. Review problems and communications with appropriate personnel to obtain information when necessary. Respond to customer inquiries through appropriate mediums. Attain performance level standard as outlined in performance objectives. Communicate with internal and external customers / agents regarding intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilize exceptional customer service skills during de-escalation calls and emails. Continue to build personal skill set by participating in in-house insurance / industry related courses / seminars to expand product / system knowledge. Completed all product training courses including Casualty, Property (Specialty Dwelling & Manufactured/Mobile Home) and Specialty Billing. Fully trained to quote, endorse and cancel all above product policies for licensed agents and customers.Hill-Rom Customer Service Representative Caledonia, MI 11/2018-05/2019Provide and maintain exceptional customer service in the healthcare industry. Be the primary contact for the sale of permanent and disposable medical equipment and supplies, responsible for answering basic questions about products, providing sales quotes, billing, inventory availability and general orders. Responsible for the customers both domestic and international, including ensuring familiarity with customers business needs and that customer orders are managed with a high level of accuracy, customer service and follow through.KFORCE, INC. - Consultant (Short-Term Project) Grand Rapids, MI 09/2018-11/2018Contract Position for large project with the National Heritage Academies in the Free/Reduced Lunch Benefits Department. Work daily with school administrators and parents processing their Free/Reduced Meal Assistance Applications for school admins, parents, social workers, etc. for all Central and Eastern Charter Schools, K-5 through Grade 12.THE ASH GROUP Building Access Manager Hastings, MI 03/2018 09/2018Daily operations consist of making prospective calls and/or emails to potential businesses within an assigned region. Conduct pre-contact research prior to contacting properties via CoStar, GLM and SharePoint (AMO). Work with Owners and Property Managers to obtain permission to conduct an Approved Site Survey at the property, goal being it will result in building drawings to be initiated by CenturyLink and approved by the Property Management and Construction Teams resulting in a Building Access Agreement (BAA).EQUITY OFFICE Assistant Property Manager Oakbrook Terrace, IL 07/2015 11/2016Assist with day-to-day high-rise building operations, all aspects of accounting, project and vendor management of One Lincoln Centre consisting of 307, 370 RSF within a $2.3MM Operating Budget and >$2MM Capital Expenditure Budget.Tenant Lease and Vendor Contract Management within Unionized BuildingCommercial Real Estate Construction/Project Management >$2MM Including all progress reporting, job/labor cost accounting, AIA BillingMonthly accrual, forecasting, variance and vacancy reporting.Prepare and input Annual Operating and Capital Expenditure BudgetsMaintain current tenant rent and operating expense ledgers with zero delinquencies, exercise diligent collection efforts for late payments; issue 5-Day Notices when applicable.GE CAPITAL REAL ESTATE Oakbrook Terrace, IL 2009 2015Associate Property Manager (2013 2015)Office Administrator (2009 2013)Assist in day to day high-rise building operations, all aspects of accounting, project and vendor management of One Lincoln Centre, 1111 West 22nd Street and Oakbrook Terrace Tower totaling 1.3MM sq. ft. within $1.2MM - $5MM operating budget.Tenant Lease and Vendor Contract Management within Unionized BuildingCommercial Real Estate Construction/Project Management >$2MM Including all progress reporting, job/labor cost accounting, AIA BillingMonthly accrual, forecasting, variance and vacancy reporting.Prepare and input Annual Operating and Capital Expenditure BudgetsMaintain current tenant rent and operating expense ledgers with zero delinquencies, exercise diligent collection efforts for late payments; issue 5-Day Notices when applicable.TECHNICALMS Office 365, SharePoint, MainFrame, ForemostSTAR, SRM, Content Manager, RiskMeter, Fireline, 360 Value RCE (Replacement Cost Estimator), QuickBooks, AIA Billing, Excel, PowerPoint, Publisher, Nexus, MRI, Citrix, P2P, Yardi, GLM, Costar, OneSource and OnBaseEDUCATIONHeartlands Institute of Technology Accounting/Business Management, Computer ProgrammingTriton College Accounting, Business Management; Linguistics/LanguagesBOMI RPA CertifiedPROFESSIONAL DESIGNATIONSIllinois Real Estate Brokers License; RPA; Notary PublicREFERENCES AVAILABLE UPON REQUEST |
