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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service/AdministrativeJacksonville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeWe insure - Jacksonville, FLJuly 2022 to PresentAssist insureds with payments, questions about policy Member Services AssociateGoHealth - Jacksonville, FLOctober 2021 to July 2022Assist members with questions regarding their medicare benefits. Welcome SpecialistConduent - Chesapeake, VAApril 2021 to October 2021Assist patients with enrollment into our Enbrel support services or getting them to the correct department.Customer Service RepresentativeSutherland - CUNA - Chesapeake, VAJuly 2019 to March 2021Assist customers with insurance needs, questions and concerns. Customer Service RepresentativeSutherland - ULIOctober 2018 to July 2019Assist members with event registrations, membership payment for renewals, and membership questions. CSR - Customer Service RepresentativeSutherland - MetLifeMay 2017 to October 2018Assist claimants with disability claim questions, payment information or getting them to the right place. Cashier, Member Services DeskSam's Club - Chesapeake, VA2016 to 2017Successfully assisted customers with purchases, ran register, doing assigned tasks. Also assisted customers with membership questions, concerns, or starting a membership. PSE ASSISTANT/CASHIERLowesMay 2014 to July 2015-2015 Successfully assisted the PSE with sales, leads, projects. Making sure that all customers are satisfied with the installations of their projects. Successfully assisted customers with purchases, ran register, doing assigned tasks. Front Desk AssociateFront Desk ClerkNNSY-NGIS - Portsmouth, VAMay 2014 to July 2015Portsmouth, VA - 2014 to 2015Successfully assisted guest with reservations, resolved customer complaints or concerns and successfullyprovided hospitable accommodations for both military and civilian personnel. PSE ASSISTANT/CASHIERSALES ASSOCIATEHarris Connect - Chesapeake, VA2010 to 2014Lead Rep/Assistant MgrHarris Connect2010 to 2011WorkAccounts RepPORTFOLIO RECOVERY ASSOC - Norfolk, VA2010 to 2011Contacting customers who are delinquent in payments to assist them in payment arrangements. Cashier/Shift LeaderAramark - Norfolk, VA2009 to 2010Successfully assisted customers with purchases, ran the shift to ensure that employees were doing assignedtasks, placed orders to suppliers for product.Cashier/Customer ServiceBarnes & Noble - Norfolk, VAAugust 2008 to July 2009Assisted customer with purchasing educational materials such as textbooks or accessories. Assisted customers/students with locating books.RegistrarTIDEWATER TECH TRADES - Virginia Beach, VAApril 2008 to August 2008Admissions Representative- Online CurriculumTIDEWATER TECH ONLINE2006 to 2008Successfully assisted and enrolled potential students within academic program, assisted former students with the re-enrollment process, completed data entry of grades and attendance, and scheduled classes for new and current students within institution.EducationAssociate of Applied Science in AccountingCommonwealth College - Portsmouth, VA1991 to 1993High school diploma or GEDSkills SALES (4 years) CUSTOMER SERVICE (10+ years) RECEPTIONIST (2 years) RETAIL SALES (4 years) EXCEL (7 years) Call Center (10+ years) Customer Care Customer Support CSR (10+ years) Microsoft Windows (10+ years) Typing (10+ years) Filing (3 years) Administrative experience (3 years) Clerical experience (3 years)AwardsPlatinum Value AwardApril 2019Perfect AttendanceApril 2019AssessmentsOffice manager ProficientMay 2021Scheduling and budgetingFull results: ProficientAdministrative assistant/receptionist Proficient August 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientAttention to detail ProficientJuly 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientProject timeline management CompletedJuly 2021Prioritizing and allocating time to effectively achieve project deliverables Full results: CompletedCustomer service CompletedAugust 2021Identifying and resolving common customer issuesFull results: CompletedWork style: Reliability ProficientAugust 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientInside sales ProficientSeptember 2021Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientVerbal communication ProficientSeptember 2021Speaking clearly, correctly, and conciselyFull results: ProficientAdministrative support professional fit Proficient July 2021Measures the traits that are important for successful administrative support professionals Full results: ProficientSpreadsheets with Microsoft Excel ProficientMay 2021Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientWork motivation ProficientJune 2021Level of motivation and discipline applied toward work Full results: ProficientSales skills ProficientSeptember 2021Influencing and negotiating with customersFull results: ProficientCustomer focus & orientation ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientWorking with MS Word documents CompletedSeptember 2021Knowledge of various Microsoft Word features, functions, and techniques Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSKILLSMICROSOFT OFFICE (10+ years), Customer Service (10+ years), Warehouse (1 year), PRODUCTION (3 years), 5 STAR Certification in Leadership and Customer Service (1 year) Areas of Expertise Customer Service Representation Complaint Handling &Resolution Customer Satisfaction Enhancement Sales &Margin Improvement Windows XP, Microsoft Word, Excel, &PowerPoint operations. 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