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EMAIL AVAILABLEPHONE NUMBER AVAILABLEExtensive background in first and third party collections and customer service working in call centers and sales environments. Patient and empathetic background in conflict resolution and customer care. Authorized to work in the US for any employerWork ExperienceCollections RepresentativeAcceptance Solutions Group - Chicago, ILSeptember 2018 to November 2018Collected first party past due funds for delinquent loans. Managed inbound and outbound calls. Processed payments. Arranged payment plans. Adhered to FDCPA and TCPA and company policies and procedures. Logistics ManagerTranservion - New York, NYMay 2018 to July 2018Work from home inspecting packages sent from companies. Made sure that the orders were correct and repackaged to send to the customers.Collections SpecialistState Collection Service Inc. - Beloit, WIApril 2014 to April 2018Extensive background in inbound and outbound call center environments. Worked as a partner for clients and their customers to resolve past due accounts. Provided service, integrity and results while remaining professional. Recovered past due funds for delinquent loans, hospitals and clinics for multiple clients. Submitted settlement offers. Worked with debtors to work out payment plans. Filed bankruptcies and disputes according to the company policies. Skip traced and located customers to establish contact. Maintained accurate, up-to-date demographics on customer accounts. Maintained appropriate and comprehensive records of all customer discussions. Followed FDCPA, TCPA and HIPAA laws. Notated and documented all accounts properly. Used various software programs. Collected over a Million dollars 3 years consecutively.Sales AssociateMovie Facts - South Beloit, ILNovember 2012 to April 2014Contacted business owners via telephone. Sold ad space for print publication to be distributed in national movie theaters. Created media print advertisement to promote local businesses. Described product to customers and accurately explained details.Quality InspectorPDC - Livonia, MIJanuary 2006 to September 2010Inspected car and truck parts for irregularities and flash. Kept daily records and relayed pertinent information to vendors.EducationSome collegeAwardsMillion dollar CollectorJune 2015Collected over and above a million dollars 3 years consecutively for SCSI. Certifications/LicensesCertified Nursing Assistant (CNA)July 1993 to PresentProvide basic care to patients, as well as assist them in daily activities. Additional InformationSkills Creative problem solver/ thinker Exceptional communicator Strong interpersonal skills Self-motivated Superior attention to detail Requires minimal supervision MS Windows proficient MS Office Suite Quality assurance Quick Learner Multiple software programs