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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Nottingham, MD EMAIL AVAILABLEEDUCATIONMiami Palmetto Senior High School, Pinecrest, FL JUNE Street Address Photography / Miami Palmetto Senior High School Pinecrest, FL JUNE 1995 Flight Attendant: Centro Educativo Integral Lloyd Aereo DEC 1996 Boliviano / Cochabamba, Departamento del BeniDATS Dental Assistant Training Schools, Westminster Md DEC Street Address Radiology Board license(DANB.ORG) DEC 2015Certification, Red Cross Adult CPR DEC Street Address
TTT Facilitator Training (E-ZPASS ) JAN 2020RELEVANT EXPERIENCEServer,Hostess, Bar, Cashier /El Salto Mexican Restaurant, Perryhall, MD August 2022 Present Greet guests and seat them at tables or in waiting areas. Provide guests with menus. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Distribute food to waiters and waitresses to serve to customers. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Fill beverage or ice dispensers. Run cash registers.Quality Assurance Specialists -/ EZ Pass, Baltimore, MD January 2017 October 2020 Auditing the Call Center Customer Service Representatives. Auditing the Fulfillment Team. Auditing the Tag Room. TTT Facilitator Training. Record and evaluate incoming calls for quality assurance and training purposes. Internal auditing of transactional Data Collection and other clerical assignments, Evaluate and test upgrades and improvements to various data systems. Exceptional attention to detail and the ability. File transmission monitoring, tracking and analyze automated systems for accuracy and reliability. Evaluate customer requests, account openings and account maintenance for quality assurance purposes. Metric Reporting Identify Customers needs, clarify information, research every issue and provide solutions and/or alternatives. Ensures that all established policies and procedures are adhered to Maintains and improves quality results, A thorough understanding of all E-ZPass Maryland operational guidelines All reports monitored, Web reports, daily received report, WIP report, daily production report, TAT by day report.Customer Service - Bilingual / EZ Pass, Baltimore, MD January 2017 July 2018 Obtains client information by answering telephone calls; interviewing clients; verifying information. Coordinator I - Bilingual Customer Service Rep Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.Manager (Owner) / Jehova Nissi Company, Owings Mills, MD November 2006 November 2015 Streamlined budgeting processes and introduced process improvements that enhanced productivity Simultaneously managed organization expenses and program costs for numerous productions and programs. with a focus on reducing negotiable expenses while gaining profitability in income areas, such as ticket Managed all aspects of contracts and production, staff, and independent contractor payroll. Schedule guest appointments. Maintain client databases. Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements. Sell products, services, or memberships. Inventory products and order new supplies. Schedule staff or supervise scheduling. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Set up and manage the filing system, both paper or electronic; Assistant Manager / S.A.S Shoes, Fairfax, VA April 2003 March 2004 Coordinating store operations Assisting the Store Manager in organizing, planning and implementing strategy. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Set up and manage the filing system, both paper or electronic; Manage office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Monitoring inventory and ordering merchandise based on demand. Flight Attendant / Lloyd Aereo Boliviano, Santa Cruz, Bolivia January 1997 December 2002 Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order. Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing. Administer first aid to passengers in distress. Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets. Prepare passengers and aircraft for landing, following procedures. Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings. Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. Announce flight delays and descent preparations. Determine special assistance needs of passengers such as small children, the elderly, or disabled persons. Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules. Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers. Hostess, Waitress, Cashier / Cafe Kolibri, Coral Gables, FL November 1994 January 1996 Greet guests and seat them at tables or in waiting areas. Provide guests with menus. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Distribute food to waiters and waitresses to serve to customers. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Fill beverage or ice dispensers. Run cash registers.Skills Microsoft Office Suite Microsoft word and Excel experience. Excellent written and verbal communication skills. Foreign language (bi-lingual in Spanish) 4 Years of experience with customer service and call center experience. 2 Years Quality Assurance Specialists E-ZPASS TTT FACILITATOR TRAINING Medicine & Dentistry experience. Telecommunications Bi-lingual, who builds and leads friendly & efficient service teams. Capable of carrying out a given task with all details necessary to get the task done well and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. Devoted to a task or purpose with loyalty or integrity, Friendly & enthusiastic. |
