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Dear Hiring Manager,With this letter, I would genuinely like to express my interest and excitement in discussing further this position. I am very interested in this opportunity and hope that you consider me for an interview. I believe that if given the chance, the following skills and traits are what will make me successful in this position: Self-motivated individual who is capable of multi-tasking and prioritizing, with minimal to no supervision in a fast-paced environment Excellent communication skills in both English and Spanish Experience with troubleshooting issues in person and in a virtual environment via phone, email, or computer Outstanding customer service and maintaining a relationship with parents/clients by assisting with accounts, general questions and concerns, administration questions, and or customer satisfaction or complaints. Strong Interpersonal Skills Experience with project management, contract negotiation, team collaboration, and presenting information in a clear and precise way Motivated to persevere in any work type of environment Strong willingness to network, build long-lasting relationships, and collaborate with others to fulfill the organizations mission Ability to manage others and work independently while meeting deadlines and overcoming unexpected challenges Capable of analyzing problems, finding creative solutions and strategies, and monitoring their implementation Experience with computers, help desk, and managing a high volume of calls and emails. Proficient in Microsoft Office Level 1 Fingerprint Clearance Card CPR CertificationI am confident I can add value to your team. Please feel free to contact me anytime via my cell phone numberPHONE NUMBER AVAILABLE or my email: luisnoperi1@gmail.com. I appreciate your time and consideration and look forward to speaking with you about this employment opportunity. Thank you,Luis NoperiLuis NoperiEMAIL AVAILABLEPHONE NUMBER AVAILABLESkills:o Self-motivated individual with skills in Microsoft office suite o 7+ years in the Education field (paraprofessional, teaching, office administration, coordinator) o 5+ years of Customer Service experienceo Bilingual in English and Spanisho Excellent interpersonal and communication skills both verbal and nonverbal o The ability to multi-task with attention to detail Experience:Social Media Manager/Contract Negotiator Mariachi Cielo de Mexico August 2007 (Present)o Assist in the marketing and promotion of the group o Brand management on social mediao Perform curated performances for clientso Negotiate contracts for both private and public performances o Receive deposits and payments from clientsVirtual Family Coordinator  Academy of Math and Science July 2020  June 2023o Managing 500+ scholar familieso Train new hires and staff on system software and overall policies o GoGuardian Ambassador  monitoring cybersecurity of scholars and staff o Administrative duties such as managing sensitive documents and student/parent contracts o Customer service skills used in various tasks such as enrollment of scholars, disciplinary issues, parent conferences, and conflict resolution amongst staff and or scholars o Analyze data, create reports, and implement solutions to foster positive results both academically and behaviorallyDock Worker/Shipment Inspector - DHL International/Amazon Fulfillment Center November 2019  June 2020o Process and inspect shipmento File any discrepancies and perform corrective procedures o Ensure shipping codes for delivery satisfactionParaprofessional  Academy of Math and ScienceAugust 2017  May 2018o Perform administrative duties for office management o Assist in classrooms and act as an on-site substitute o Liaison to parents and community members inquiring about the Academy of Math and Science Program Director/ Educator - Luz Academy/ Pepe Barron Academy July 2014  May 2016o Implemented a math through music program that utilized math skills in fusion with musical notation o Created a learning environment promoting positive ideals and cooperative learning o Recorded student progress and regularly communicated with parents via email, phone call, or conferenceEducation:High School Diploma 2011  Tucson High Magnet School Undergraduate degree from University of Arizona  2011/2012 (some college)