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Click here or scroll down to respond to this candidateCandidate's Name
Street Address -42 48th streetWoodside, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEHighlights:Strong analytical and problem resolution skills, picks up quickly on new conceptsExcellent intuitive written and verbal communications skills - fosters a sense of ease and enables communication to build excellent rapport. - can handle 100 + calls a dayDependable, self- motivated, thorough and well organizedClear for all background checks and fully vaccinatedExperience working within a cross-functional team conducting call management and data entryExperience de-escalating situations using compassion and empathy with very stressed clientsProficiency with Bamboo HR, Rippling, Greenhouse, Jazz HR, Vertafore AFW, AS400, Sales Force Cloud, CRM, SETR, SharePoint, VMWare, Salesforce, Power BI, Azure, IT support / helpdesk, Linux, Windows, Microsoft Office (Excel), Lotus Notes and QuickBooks,EducationColorado State University Bachelor of Science in Human Resources Management Business, Human Resources, Communications, Philosophy, Sociology, Psychology, English and Mathematics. Estimated Graduation June 2024ExperienceZebra Technologies - (Holtsville NY) 12/2017-1/2023Client Care Specialist II Provide Inventory Management services Internationally that include but arent limited to : Monthly data review, purchase order assistance, new or updated SKUs* Troubleshoot hardware and software using quick resolution to meet retail/business merchant needs while implementing strategic and complex resolutions for diverse client-related issues Aide in the Set-up and troubleshooting for all electronic products (routers, access points, modems, laptops) provided by diagnoses, research, documentation, and resolving as well as escalated issues.Handle all purchase orders for shipping requests and exchange of products. Provide data collected from weekly sales and inventory reporting to determine inventory needs by store.Use call management for 100-200 calls per shift and provide empathetic and professional customer service call management in various cases also decompression if irate customersServes as a liaison to assist client care teammates, account managers, IT and operations staff at all levelsInternal Revenue Service - U.S Federal Government (Holtsville, NY) 11/2015- 6/2017Accounts Management RepresentativeRevise paper tax returns / 1040X Amended returnsHandle Incoming calls inquiring about all tax information and keeping taxpayer confidentiality.Speak and handle taxpayer calls in a professional manner.Complete SETR timecard on a daily basis .Work independently and accurately while conducting data entry on different documents and spreadsheets (Excel).MKN Insurance Agency (Islandia, NY) 3/2014 - 02/2015Assistant Insurance Account AgentHandle incoming calls from clients and different companies daily.Multi-task and organize responsibilities for each day.Work with mortgagee banks to verify declaration pages.Assist clients needs via walk in or phone call 150 calls a day.Accounts Receivable for policies.Use call management and provide empathetic and professional customer service call management in various cases also decompression if irate customers.Tates Bake Shop (East Moriches, NY) 11/2013- 1/2014Reception / Customer Service Representative (Seasonal)Handle 100-200 customer service / sales calls dailyOperate Flexi bakeDirect incoming calls to correct departments at a rapid pace.Process ordersCheck and mail out letters to clients. |
