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Title Assistant Manager Support Engineer
Target Location US-MO-Independence
Email Available with paid plan
Phone Available with paid plan
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Street Address  NW Yankee Drive Blue Springs, MO.  PHONE NUMBER AVAILABLEEMAIL AVAILABLELearns quickly, yet never stops learning to improve what can be improved. Researches technical data to innovate solutions.EXPERIENCEAUG 2022- PRESENTSECURITY SPECIALIST, YELLOW FREIGHTRemote monitoring access readers of nation wide terminals, creating company badges that have controlled access for employees. Nationally helping local security Investigators with loss prevention, employee safety, and trespassers.Software used for monitoring and access to sights is, Pro Watch/Pelco, and Avigilon.APRIL 2020  AUG 2022ASSOCIATE, AldiPerforming the day to day needs of the store. Taking care of customer needs while maintaining the stores equity. Achieved the second fastest checker at this location as well as the fastest daytime stocker of the truck (full pallet 30 min, partial 5-10 min).1998  2016Sprint/ericssonTech. support Engineer I 2014-2016Troubleshoot and maintain firewalls, routers and specific high visibility cell sites (Ellis Island, Washington D.C., ETC).Logistics Manager 2013-2014In charge of 5-10 technicians who handle outage bridges, and restoration of different equipment.Tech. Support Engineer 2009-2013In the NOCC look up documentation in order to restore service to multiple outage situations, help bring up VoIP(voice over IP.) and maintain the network as well as work with vendors(Comcast, Time Warner, etc) to establish their networks. Establish the legitimacy of different law enforcements to help on hostage situations, fraud, and tracking of cell phones.Tech Analyst III 2006-2009In the NOCC(National Operations Control Center) be versatile to handle trouble shoot alarms from different vendors (Nortel, Lucent, and Motorola) and control outage bridges that contain engineers, technicians, and VPs, to resolve issues to the network.Analyst III 2000-2009Monitor and trouble shoot alarms coming in for the cell towers and switches(home office) of the Sprint company nationwide in the control center.Customer representative 1998-2000Take and fulfill the calls coming in from business customers in Las Vegas, which include moves, adds, billing, and changes for the telephone needs.1996  1997RADIO TECHNICIAN, Kansas City police departmentInstalled the new Ericsson radios into Police cars, the swat van, federal marshals vehicles as well as the water works dept. vehicles.1990  1992SECURITY INVESTIGATION OFFICER, pinkertonEvaluate potential customer security needs. Report findings to head office. Investigate current clients security and fix any problems that was found.1984  1989ASSISTANT MANAGER, Taco BellIn charge of 3-5 employees while on shift. Take care of customer complaints. Maintain a clean, well-organized shift that insured a speedy and correct delivery of customers orders.1992  1998ASSISTANT MANAGER, jiffy lubeIn charge of 3-5 employees while on shift. Take care of customer complaints as well as investigate customer issues. In charge of stores training and complying with company policy. Bi-weekly making the schedule for the store employees. Maintained companywide fastest time on full transmission change including the filter.MARCH 2019  APRIL 2020SECURITY OFFICER, Titan SecurityMaintain the well fair of the clients, and property, while working with the local authority.Trained in OC spray, proper cuff control and suspect detention, as well as a certain discretion of suspect privacy.2018  2019GROUNDS PERSON, city of blue springs, park and rec.Maintain the property, while learning all the facets of setting up football, baseball, and softball fields. Maintaining a manicured look of the trees, grass, and shrubs to appeal to the standards of the world tournament of softball, as well as mudball.2016  2017CHAUFFEUR, Overland chauffeurMaintain the well fair of the clients, and proper appearance of the vehicle, while tending to the clients needs. The only thing I did not like about this job is there was no competition involved.2016  2016OTR DRIVER, Scavuzzo foodsDeliver frozen, and refrigerated food to restaurants, and food establishments.EDUCATION1988MICRO-PROCESSOR TECHNICIAN, electronics instituteGPA 3.0 solved a troubleshooting issue that was supposed to be deleted from the exam.CURRENTPRE BACHELOR, park universityAttempting to get a degree in management.2016CDL, gear monkeyWas awarded the safest driver.2016REMOTE UNMANED PILOT LICENSE, FAAPassed on first try only missing 1 question on test.SKILLSAchieves friendships quickly with diverse peopleProblem solvingCan multitask easilyResearch technical dataKeeps calm in stressful situationsCan see the big picture in most situationsACTIVITIESPlay chess, Black Smithing, Axe Throwing, flying Drones, hunting turkeys, solving puzzles.Investigating new technology in order to enhance life.

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