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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLECareer ObjectiveTo obtain a customer service/administrative assistant position whereby I can maximize my customer service, communication, organization, and problem-solving skills to perpetuate customer and company satisfaction.EducationSouthwest Community College, Memphis, TNAugust 2014 May 2015Graduated Cum Laude, May 2015Received Certification in Alcohol and Drug CounselingHonor student (Deans List) 3.58 GPARe-enrolled August 2015Major: Sociology/Human ResourcesWhitehaven High School, Memphis, TNReceived High School Diploma, June 1987Awarded Scholarship to Philander Smith CollegeMember, National Honor SocietySummary of Work ExperienceUnited Medical, Memphis, TNPosition: Customer Service Assistant; December 2020-PresentAssist patients with medical equipment needs and claimsVerify insurance information for patient servicesProvided resolution of customer disputes and areas of concernAnswer and provide customer service via multi phone lineService Master/Terminix, Memphis, TNPosition: Executive Service Agent; May 2018-September 2019Assisted with customer disputes, payments, and appointmentsServed as liaison between branch clientsProvided resolution of customer disputes and areas of concernMaintained correspondence for and with branch personnelBlues City Tours, Memphis, TNPosition: Administrative Assistant; September 2017 February 2018Provided assistance with daily operationsPerformed clerical duties to promote efficiency: faxing, filing documentation, operating multi-line phone systemGreeted guestsDispatched drivers for various toursTennessee Carrier Transportation (Conduet Global), Memphis, TNPosition: Call Center Agent/Reservationist; January 2015 May 2017Assisted customers with upgrade of service Operated call center phone linesArranged reservations for transportationSerenity Recovery Center, Memphis, TNPosition: Counselor in Training; June 2015 August 2015Provided clinical assistance to clientsDeveloped and implemented interventions for clients based on level of needMonitored the progress of clientsPerformed duties as assigned by the program director to include mentoringBRI of Tennessee, Memphis, TNPosition: Front Desk Receptionist; January 2004 - December 2013Operated switchboard, including answering, screening, and forwarding calls to the appropriate party while providing information, taking messages, and scheduling appointments, and maintaining calendars and itineraries.Provided exemplary customer service to constituents entering the establishment, to include determining the nature of the visit, and providing direction to facilitate clarity and a positive experienceDisseminated and transmitted information and documents via computer, mail, and facsimile machine.Filed and maintained records with accuracyCollected, sorted, distributed, and prepared mail, messages, and courier deliveriesEarly Childhood Enrichment Center, Memphis, TNPosition: Assistant Director; March 2002 - January 2004Planned, administered and maintained budgets for contracts, equipment and supplies.Monitored the facility to ensure a safe, secure, and well-maintained venueResponsible for hiring and termination of clerical and administrative personnel.Coordinated activities to notify parents and staff of educational activities, policies, and students' behaviors and academic progressServed on committees to establish policies, procedures and programs relative to academicsPrepared and maintained attendance, activity, planning, accounting, and personnel reports and records for officials and agenciesRecruited, hired, trained, and evaluated primary and supplemental staff, and recommended personnel actions for programs and services.Interpreted government codes while developing procedures to meet codes and ensure facility safety, security, and maintenanceVoted Employee of the Month: May 2003MCI WorldCom, Memphis, TNPosition: Customer Service Representative; April 1997 - March 2002Conferred with customers via telephone and in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Checked to ensure that appropriate changes were made to resolve customers' problems.Determined charges for services requested, collected deposits or payments, and arranged for billingReferred unresolved customer grievances to designated departments for further investigation.Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Received Legendary Customer Service Award: 1999; 2001ReferencesReverend Dr. Harvey Jackson, 2634 Carnes Avenue, Memphis, TN 38114, PHONE NUMBER AVAILABLEDarius Perkins, 4948 Cottonwood Road, Memphis, TN 38118, PHONE NUMBER AVAILABLEDeborah Moore, 1727 Henley Drive, Memphis, TN 38111, PHONE NUMBER AVAILABLE/pre> |
