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Candidate's Name
United States EMAIL AVAILABLE PHONE NUMBER AVAILABLESummary Results-driven Customer Success Manager with 14 years of experience in building strong client relationships and delivering exceptional service. Skilled in driving customer success by implementing effective strategies and collaborating with cross-functional teams. Proven track record of optimizing customer satisfaction, retention, and revenue growth.Professional ExperienceCustomer Success ManagerNJLS (New Jersey Lawyers Service) January 2021PresentDevelop and execute customer success strategies to ensure client satisfaction, retention, and account growth.Act as the primary point of contact for clients, proactively addressing their needs and resolving issues.Collaborate with clients to understand their goals and objectives and provide tailored solutions to meet their needs.Work closely with cross-functional teams, including sales, product, and support, to drive customer success.Conduct regular business reviews and provide strategic recommendations to clients for maximizing value.Direct Sales ManagerNext Level Solutions LLC November 2016December 2020Led a team of sales professionals to drive revenue growth and achieve sales targets.Developed and executed effective sales strategies, resulting in increased market share and customer acquisition.Conducted market research to identify target audiences and develop targeted sales approaches.Built and maintained strong client relationships, providing exceptional customer service and support.Utilized CRM systems to track sales activities, pipeline, and customer interactions.Sales and Marketing SpecialistJane Carter Solutions August 2010  Jan 2020Developed and executed lead generation strategies to identify potential customers.Utilized various channels such as cold calling, networking, referrals, and digital marketing to generate leads.Conducted thorough research to identify target markets and segments.Ensured compliance with regulatory requirements, including customs regulations and trade compliance policies.Collaborated with the marketing team to create compelling marketing materials and content.Participated in team meetings and provided valuable insights and recommendations.Acted as a trusted advisor, providing industry insights and product expertise.Closed sales deals and ensured a smooth transition to the customer onboarding process.EducationPennsylvania State UniversityAssociate of Science in Business Administration (Concentration: Finance) June 2016Additional SkillsProficient in MS Office Suite (Word, Excel, PowerPoint) and Outlook.Strong problem-solving and analytical abilities.Excellent communication and interpersonal skills.Detail-oriented and capable of managing multiple tasks and priorities effectively.Passionate about delivering exceptional customer experiences and driving customer success.Experienced in CRM systems for sales and customer relationship management.