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SKILLS Phlebotomy Microsoft Office Ten Key, Type 30-35wpm Multi-line Phone AP/AR QuickBooksTo acquire a Phlebotomist Position where I can fully utilize my skills and dedicated work ethic while making a significant contribution to the success of my employer. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity andperformance with conscientious and detail-oriented approaches.PROFESSIONAL EXPERIENCEMarch 2023 - March 2023Intern Phlebotomy Training Specialists Phlebotomy Certification, Baton Rouge, LAMay 2014 - August 2015Receptionist SJB Group, Baton Rouge, LA Conducted venipuncture and other CT procedures.Completed proper sanitation and cleaning of equipment and work areas between patients.Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.Participated in continuing education programs to stay up to date on new technologies and procedures.Collected blood samples using vacutainer tubes,tourniquets, syringes, butterfly needles, and straight needles.Stocked phlebotomy cart or carrier with appropriate supplies. Organized daily work based on collection priority. Confirmed appointments, communicated with clients, and updated client records.Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.Scheduled office meetings and client appointments for staff teams.CONTACTBaton Rouge, LA 70817PHONE NUMBER AVAILABLEEMAIL AVAILABLEJune 2013 - March 2014First Financial-Receptionist, Baton RougeAugust 2006 - July 2008Operations Supervisor Nations Pure-Water Purification, Fort Worth, TXHelped office staff prepare reports and presentations for internal or client-related use.Sorted, received, and distributed mail correspondence between departments and personnel. Responded to inquiries from callers seeking information. Operated a multi-line telephone system to answer and direct a high volume of calls.Organized, maintained, and updated information incomputer databases.Compiled information from files and research to satisfy information requests.Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.Restocked supplies and submitted purchase orders to maintain stock levels. Resolved customer problems and complaints.Assisted with onboarding new clients and securingpaperwork completion.Organized, maintained and updated information incomputer databases.Operated multi-line telephone system to answer and direct high volume of calls.Generated financial and operational reports to assist management with business strategy.Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. Implemented service improvements to enhance sales cycle. Maintained friendly and professional customer interactions. Engaged employees in business processes with positive motivational techniques.Led and conducted reviews of branch policies andprocedures for compliance.Examined customer loan applications for loan approvals and denials.Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.EDUCATIONMarch 2023Phlebotomy Training Specialty Certificate Phlebotomy Phlebotomy Training Specialty, Baton Rouge, LAJanuary 2000Real Estate LicenseBob Brooks School of Real Estate, Baton Rouge, LA |