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Click here or scroll down to respond to this candidateISAACKARIKARIEMAIL AVAILABLEPHONE NUMBER AVAILABLELouisville, KY Street Address
SKILLS Creative problem solver Customer Care Exceptional communication skills MS Windows proficient Strong client relations File and Data Retrieval Systems Coaching and Training Transport & Logistics Account Reconciliation Company Representation Business Correspondence Strategic Thinking Continuous Improvement Process Consumer Behavior Excellent time management Skilled multi-tasker Deadline-driven Proactive Team building Inventory controlEDUCATIONGrand Canyon UniversityPhoenix, AZ (10/2022)Bachelor of Science in CriminalJusticeUniversity of Professional Studies,Accra, Ghana (08/2017)Certificate, Investigative and ForensicPsychologyPROFESSIONAL SUMMARYMotivated, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance relative to company success.COMMULATIVE WORK HISTORIES (2007 2023)Commonwealth Of Kentucky Court of Justice - Administrative Officer Louisville, KY 03/2020 - Current Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse. Prepared agendas and took notes at meetings to archive proceedings. Set priorities and problem-solved workflow issues to maintain rapport with customers and managers. Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. Executed record filing system to improve document organization and management. Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.Data & Doc Prep Processor (OWDD01) LOUISVILLE IRSOPERATIONS 802 (138301:US:0802) at JPMorgan Chase Bank, N.A. by Randstad in Louisville, Kentucky Logging incoming work Sorting, filing, and distributing work, including electronic files, if applicable Reviewing incoming documentation/work files Scanning documents Uploading/downloading information to/from systems Processing/reviewing transactionsEttain Group (ADP Fulfilment) - Warehouse Associate Louisville, Kentucky
Verified computations against physical count of stock. Alternated goods in inventory by observing first-in and first- Accra Technical UniversityAccra - Ghana (08/2008)HND Mechanical Engineering:Aggrey Memorial Senior HighCape Coast, Ghana (08/2003)High School DiplomaTRAINING/ CERTIFICATIONS Workplace Safety andSecurity ManagementWorkshop Workplace Fire PreventionTraining Disaster ManagementSeminar Hazmat Package handling Warehouse Ethic andProfessionalism Training Active Shooterout approach to keep shelves organized and properly stocked. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Prepared orders for shipment by picking, packing, and labeling merchandise. Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. Collaborated with various departments to manage timely delivery of orders and avoid delays.UPS Louisville Centennial Hub - PT Feeder Dispatch Supervisor Louisville, KY
Communicated with dispatchers, warehouses, and customers regarding outgoing orders. Prioritized order security, accuracy, and on-time pickup and delivery. E-mailed carriers and customers with shipping updates. Directed dispatching, routing, and tracking of about 70 fleet vehicles.Travelex Currency Services - Accounts Receivable Specialist Louisville, KY - Kentucky
Reconciled accounts receivable ledger to verify payments and resolve variances. Prepared and mailed invoices to customers, processed payments, and documented account updates. Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records. Supported management by processing invoices anddocuments with consistent on-time delivery.Hertz Car Rentals and Affiliate Companies - Instant Return Customer Service RepresentativeLouisville, Kentucky
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Offered advice and assistance to customers, paying attention to special needs or wants. Updated account information to maintain customer records. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Utilized customer service software to manage interactions and track customer satisfaction. Participated in team meetings and training sessions to stay informed about product updates and changes. Manage inventory control levels. Assigned warehouse staff by recruiting, selecting, orientating, and training employees. Educated customers about billing, payment processing and support policies and procedures.Zenith Logistics Inc. - Order Selector for KrogerLouisville, KY
Ensure perishable container cargo discharged safely from vessel to warehouse. Manage inventory control levels. Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments. Alternated goods in inventory by observing first-in and first- out approach to keep shelves organized and properly stocked. Checked inventory and selected products from specific locations based upon availability. Coordinate product allocation Collaborated with team members to complete timely orders and avoid delays. Safeguarded products in storage to protect from spills and damagesCFAO - Team LeaderAccra, Ghana
Mentored and guided employees to foster proper completion of assigned duties. Monitored inventory to maintain sufficient supply levels to meet business and customer needs Conducted training and mentored team members to promote productivity and commitment to friendly service. Established open and professional relationships with team members to achieve quick resolutions for various issues. Collaborate with scheduling and planning team to develop and implement best techniques. Ensure all required inventory information documents and revisions are accurate, approved and up to date. Increased team's safety awareness by 25 percent by creating and implement emergency fire evacuation plan.Other Relevant institutions worked at. FedEx Ground Warehouse P400 Radial Arvato Bertelsmann CTDIReferences available upon request.. |
