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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYCare Manager skilled at communication, organizing, and problem solving for excellent case/care management.EXPERIENCECare ManagerLIFEPlan-Mt. Kisco/Poughkeepsie, NY 2018-PresentUtilize strong advocacy and communication skills to aid and ensure members attain desired outcomes, promoted self-advocacy and members civil rights.Update/maintain caseload files and health electronic records are compliant, and all documentation and service standards are met, including the completion of activity notes and Life PlansUtilize technology skills and capable of learning new software to work primarily from remote office, focusing on outreach and coordinating member servicesCoordinate time management and prioritization skills to achieve multiple member outcomesApply empathy, cultural sensitivity, sound judgment and strong attention to detail supporting members and familiesBusiness Development ConsultantCurry Toyota -Cortlandt, NY 2010-2012Contacted customers to follow up on purchases, complaints, suggest new merchandise and inform them about promotions and upcoming events.Documented all customer inquiries.Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Benefits AnalystTowers Perrin Hawthorne, NY 2000-2001Performed initial client assessment and analysis to begin research process.Worked directly with clients to read through, verify and compare employee health and financial benefits with other competitive companies.Researched and updated all required materials needed.Verified data integrity and accuracy.Inputted and printed data comparison documents at clients request.Benefits CoordinatorPepsi Bottling Group -Somers, NY 1998-2000Researched and analyzed employee compensation and benefits.Obtained documents and approvals for retirees and Senior Benefits Analysts.Entered details such as retiree benefit amounts, account information and call logs into computer system.Analyzed departmental documents for appropriate distribution and filing.Primary Rehabilitation CounselorSearch for Change -Mahopac, NY 1997-1998Provided individual and group therapy for chronic mentally ill and MICA clients.Handled development and implementation of daily living skills, socialization, assertiveness training, preventative medicine training, symptom management, problem solving and vocational training.Managed client cases as a direct care counselor and case manager with lateral contacts, community support agencies, and complete services for Medicaid.Responsible for assessment documentation.SOFTWARE/TECHNOLOGY Medisked, CX360, Word, Outlook, Office 365, ADPEDUCATIONMaster of Arts: Psychology, 2001Pace University -New York, NYBachelor of Science: Psychology, 1997Mercy College -Dobbs Ferry, NYREFERENCES UPON REQUEST |
