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Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILECustomer Service Rep/Sales/Technical Support with years of professional experience. Excellent communication, time management, and problem solving skills. Proven ability to build productive working relationships, with internal and external customers. Consistently exceed goals and customer service expectations.TTEC Bank of Amercica-2020-2021 Customer Service for Bank of America customersI received calls from home for Bank of America at TTEC to assist with unemployment deposits, bal inquirys, fraud and claims, and transfer to proper dept.Dillards, Mall of Louisiana 2018-2019 Managed Origins Organic Health and BeautyI was managing the Origins counter, working with skin care, make up and healing for customers, guiding and educating them for their needs. I organized and ran the counter alone and exceeded the Origins goal. I handled all responsibilities and the customers were wonderful!Asurion 2015-2016 Tech Support for DirectvWorked from home answering customer calls problem solving and/or arranging service technician for repairs and exceeded expectations. Handled billing, sales, credits, order entry using multiple resources. Reduced call back with satisfied customers reaching goals.STAPLES, Baton Rouge, LA 2010-2012 Customer RelationsEffectively handled customer interactions by properly greeting customer, evaluating inquiries, order, and following through to ensure customer needs are met in a complete, timely and professional manner. Consistently promoted specials and product features, identifying opportunities to increase sales by applying knowledge of product line, using multiple resources provided by the company. Reduced call back by actively listening to customers needs. Processing returns, credits, billing, order entry, and all request of the customer until complete satisfaction and commitment to excellence. Provided direct resolution for escalated customer issues, using adept problem solving skills and resources to sell all supplies and technology.Education and Training2001-2004 Delgado for Psychology classes,2000 New Horizons Computer Learning Center, 1999 Dale Carnegie Course; 1993 Donaldson Real Estate; Bryan Chevrolet Car Sales Training Class; Philips Junior College for Secretarial/Business Communication. Microsoft Word, Excel, Outlook, Avaya, Aspect, OIM, Internet Explorer, Business Objects, Legacy, OES, Kronos, Ariba.References available upon request