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Click here or scroll down to respond to this candidateCandidate's Name
Customer ServiceEMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address Avondale ln West Palm Beach, FL, 3Street Address
SOUTH EAST EUROPEAN UNIVERSITYGPA: 3.9SkopjeContemporary Sciences and TechnologiesBusiness Informatics (Sep 2018)EDUCATIONLanguages: Albanian(mother language),English(fluent), German(intermediate),Italian(beginner), Macedonian(fluent),Croatian(fluent)Computer and technology: Specialized inMicrosoft Office, Social Media, DigitalMarketing, Data Analytics, ComputerProgramming C++, Adobe PhotoshopOrganizational skills, Market analysis,Customer orientated, Motivational andleadership skills, Project Management,Analytical ability, ReportingGreat communication skills, Friendly,Positive, Flexibility, Active listening skills,Conflict resolution, MultitaskingADDITIONAL SKILLSReal Estate Sales Associate Certification(still doing the License)Microsoft Office CertificateFinance and Banking Certificate fromGeneva, SwizerlandCERTIFICATIONSHard-working professional with 5+ years of experience and a proven knowledge of customer needs assessment, customer communications, and multi-site call center management. Aiming to leverage my skills to successfully fill the Customer Service role at your company.CAREER OBJECTIVEMARKETING MANAGERCucina Pizza by design, West Palm Beach, FL / Jan 2020 - Oct 2021FINANCIAL ADVISORMinistry of Finance, Skopje Jan 2019 - Dec 2020BANK TELLERPro Credit Bank, Skopje Sep 2017 - Nov 2018EXPERIENCEFormulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, marketcharacteristics, and cost and markup factors.Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.Develop pricing strategies, balancing firm objectives and customer satisfaction.Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.Prepare financial or regulatory reports required by laws, regulations, or boards of directors.Establish procedures for custody or control of assets, records, loan collateral, or securities to ensuresafekeeping.Review collection reports to determine the status of collections and the amounts of outstanding balances.Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.Plan, direct, and coordinate risk and insurance programs of establishments to control risks and losses. Evaluate data pertaining to costs to plan budgets. MANAGERMc Donalds, Mnchen May 2017 - Sep 2017PROJECT MANAGERRed Cross, Skopje Sep 2015 - May 2016Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments. Prepare financialCash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Order a supply of cash to meet daily needs.Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.Maintain food and equipment inventories, and keepinventory records.Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted. Schedule staff hours and assign duties.Develop or update project plans for informationtechnology projects including information such as project objectives, technologies, systems, informationspecifications, schedules, funding, and staffing.Manage project execution to ensure adherence to budget, schedule, and scope.Prepare project status reports by collecting, analyzing, and summarizing information and trends. Coordinate recruitment or selection of project personnel. |
