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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEDallas, Texas, Street Address
EducationMasters University of Houston Clearlake, Texas (Street Address 2017) Major in Computer ScienceRelevant Courses: Data Structures, Algorithms, OOP, Database, Operating System, Software Engineering, Networking Protocols.Technical ProficienciesProgramming Languages: Java, .NET, GO, PHP, Python, Bash, Shell, JavaScript, REST, Angular, Servlet, Socket ProgrammingDatabase: Oracle and SQL Server, IBM DB2Software Development Experiences: Agile DevelopmentFrameworks and Libraries: Bootstrap, Kafka, Jira, Visual studio code, GIT, Postman, SonarQubeExperience (5 years)SENIOR TECHNICAL PROGRAM MANAGER ORACLE AMERICA Inc., JUL 2022 PresentAs a project manager, conducting data analysis to identify major trends and insights that improved 89% of progress and ensured project implementation brainstorming with 100+ clients/ stakeholders.Creating project plans and critical milestones using project metrics and communicating the tech and non-tech risks and progresses to 150+ stakeholders.Delivering complex tech projects within agreed scope, budget and timelines administering the collaboration within 15+ cross-functional teams, leads and manages AMS (Application Management Services) providing tier2 and 3 support of Cerner Millennium applications.I triage Supportal/ tickets to the appropriate teams, solution works to provide incident management services and direct care, communicating with all clients if required.Managing two crucial products for Oracle energy and water supporting Customer care and billing & Advanced metering solutions with the clients and customers/ end-users.Being in this role, me being a hub to triage the tickets to respective teams, communicate with my clients directly if required, managing critical incidents are one of my day-to-day responsibilities.SENIOR SOFTWARE ENGINEER II STATE OF ARKANSAS SEP 2019 DEC 2021Teams Debug, Media, and Desktop log analysis after triaging of issues to further investigate customer-reported bugs and document the technical work and research. Scoped issues by collecting the relevant facts; investigated the problem by performing research and engaging other teams as needed.Build a web application for checking the benefits the citizens will be eligible for with all the other third parties across Integrated Eligibility Systems (ARIES) using Spring Batches JSR 352, Spring MVC framework, IBM DB2, Java, Spring Boot, Kafka, Gradle, AngularJS and MS-SQL employing microservice architecture and deployed in Azure cloud. Developed a microservice to forecast server capacity requirements per application and a new module in C# and ASP.NET.Ensured that each support request was handled as per Microsoft's Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling my commitments.Participate in constant improvement of CI/ CD pipeline and test automation through Jenkins and SonarQube. Develop solutions utilizing serverless cloud technologies to facilitate the organizations strategic direction.Designed and developed a greenfield project on ServiceNow using JavaScript to automate the process of purchasing, receiving, disposition and reporting of hardware assets to reduce purchasing and operating costs, improve security, increase data accuracy, and reduce technical debt by 30%. Automated the end-to-end testing of the application by building test suites in ServiceNow.Streamlined and automated operations and processes which saved 4000 hours/ month of manual work.Certified Oracle Cloud Infrastructure Associate and Developer. Mentored and facilitated agile persistent team of eight members as scrum master and rated outstanding in all performance reviews.JAVA DEVELOPER STATE OF CONNECTICUT JAN 2019 AUG 2019Designed an interdisciplinary, high-level feasibility evaluation and migrated the application form legacy code to MVC architecture.Designed the application on modernizing the Unemployment Insurance system (Tax System) joining Reemploy USA consortium state project. Employed SCRUM and Agile Process methodology.RESTful web services using Jersey for data manipulation through the UI and report generation. Added test cases to achieve more than 80% code coverage.TECHNICAL SUPPORT ENGINEER/ CONSULTANT APPLE INC., CA JAN 2018 DEC 2018Part of Azure App Service OSS team advocating customers and resolving their queries related to web apps created in Python, Java, NodeJS, PHP, .Net Core, Docker container hosted on either Windows or Linux OS.Includes developing expertise on Repair Scheduler Push Notification tool to achieve that a push notification will be sent to user B achieved by invoking scheduling time slot service (TSS). The design is based on registering all in the repairs to receive the push notifications.Triaging 10+ tickets daily for Teams breakout rooms issues as the feature began in private beta and reporting 3-4 bugs on a weekly basis to Teams engineering as they are discovered in the platform.Helping developers and administrators debug issues impacting application such as memory leaks, general performance issues and exceptions/crashes and handling On-call, Incident, Change and problem management and other applications for Apple partners and customers.Proactive Architecture Review for products and new data pipelines being introduced. Create and maintain customer architecture documents.Interacted with customers to understand their issues and advise best practices for maintenance of web-apps on PaaS and drove forward adoption of an open-source application to be used by 3000 users to a PaaS based solution.Using Java Messaging Service (JMS) calls with AWS SQS and used AWS SDK to connect with Amazon SQS for bulk email processing, created S3 buckets for EC2 instances to store all the content including HTML pages, images, JavaScript, CSS files and Python and GO script files.Providing data through rest web services and accessing it on client app and desktop version. Help prepare reports and schedules.TECHNICAL SOFTWARE ENGINEER HSBC FINACIAL SERVICES, BANGALORE, INDIA SEP 2013 JAN 2016Increased revenues by $5.5M by providing functional and technical guidance to prospective customers purchasing Software-as-a-Service (SaaS) applications.Created procedures, views, and triggers as per client's requirements Involved in performance tuning of the Procedures. Mission to reduce Ticket Resolution Times and improve Customer Effort Scores. Reduced Escalation Rate by >15% in the first 6 months of engagement.Led a module team and successfully delivered the application in PHP, Java/ J2EE using the agile process model. Developed user interface/ front end functionalities by using technologies like HTML5, CSS3, JavaScript, and jQuery.Built the business layer as per the functional requirements of developing SOAP web services. Proposed a dynamic routing algorithm that could randomize delivery paths for data transmission with popular routing protocols, such as the RIP and in wireless networks, without introducing extra control messages.Performed unit testing, regression testing, and system testing to identify and fix some bugs. Received appreciation from the CEO of the company. Found integration points for new features stepping through MVC layers of Struts framework using Eclipse Debugger. Managed Struts 1.2 XML files for sequencing Action Servlet calls to controller Servlets and modified its webpages with AJAX and JavaScript.Academic ProjectsPublic Web-Accessible, Searchable Database of Protein Spectra - R Project AUG 2017 DEC 2017Public Web-Accessible, Searchable Database of Protein Spectra is an application for the university's Biotechnology Department allowing both the admin and users to process the raw protein spectra and allowing the users to adjust data analysis parameters. Used the tech stack: R, R Shiny Server, Machine Learning algorithm, AWS S3.Blood Bank Management System (Python, jQuery, JavaScript) JAN 2016 -MAY 2016Highly scalable Web-based application for Blood Bank Management System that is designed to store, process, retrieve and analyze information and mainly aims at maintaining all the information pertaining to blood donors, different blood groups available in each blood bank and which helps them in managing.Used HTML, CSS, JavaScript for front-end layout and jQuery to simplify the client-side scripting and Python for server-side scripting and, MYSQL database.Fortune Cookie E/D Server Application (Java Multithreading, TCP, UDP, JavaScript, MySQL, Linux) AUG 2016 DEC 2016Created two highly scalable servers for Fortune Cookie and Encrypt/ Decrypt (E/D) server which runs concurrently for more than 2 clients at the same time. Wrote server-side programs by using socket interface, simple server-client application, and JSP, MYSQL.CertificationsCertifications in DB ADMIN fundamentals from MICROSOFT AND IBM DB Associate from IBM.Certifications in Cloud Infrastructure from ORACLE.Certification in Core Java from TATA CMC. |
