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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEObjective:Dedicated and detail-oriented professional with a proven track record of delivering exceptional customer service and resolving complex issues. Seeking a Data Entry position to leverage my strong communication, administrative, and analytical skills.Experience:TD Bank - Charlotte, NCContact Center Representative (Remote) May 2022 - Present- Resolved customer concerns and issues at the first point of contact, ensuring customer satisfaction.- Provided efficient and professional customer service, promptly addressing inquiries and problems.- Demonstrated thorough knowledge of operating policies and procedures to support accurate transactions.- Complied with the Bank Code of Conduct and identified high-risk accounts.Prime Therapeutics - Charlotte, NCClinical Technician (Remote) Jun 2021 - Feb 2022- Entered Prior Authorizations accurately into the claims system for appropriate claims adjudication.- Communicated clinical outcomes to members and physicians within specified timeframes.- Conducted outreach to pharmacies and physicians for required information, including member assistance.- Proficient in working with ICD-9 and CPT codes for accurate processing.EFW Estes Freight Worldwide - Richmond, VAOperations Specialist (Hybrid) Jan 2019 - May 2021- Tracked and monitored shipments, updating statuses with comprehensive notes.- Maintained customer data and provided support to supervisors and managers.- Handled special conditions and accessorial charges knowledgeably.- Assisted with various operational tasks to ensure smooth functioning.Sleepys/Mattress Firm - Hicksville, NYCustomer Retention/Chat Agent (Hybrid) Apr 2016 - Sept 2018- Promoted to Retention/Chat agent within one year, showcasing dedication and competence.- Responded to customer inquiries and complaints promptly and professionally.- Evaluated warranty inspection reports and coordinated solutions.- Interacted with manufacturers to address product issues effectively.HTA, LLC - Roslyn, NYHighway Toll Specialist Jul 2015 - Mar 2016- Provided excellent customer service via phone and email, addressing concerns and inquiries.- Investigated billing inquiries and reviewed disputed toll charges.- Delivered coaching and training within a short timeframe.- Demonstrated in-depth knowledge of toll roads nationwide.Anthem - Virginia Beach, VACustomer Service Representative Sept 2014 - Jan 2015- Responded to customer queries, explaining insurance benefits and eligibility status.- Managed high call volumes while maintaining positive customer relations.- Collaborated with internal teams to ensure timely resolution of customer requests.Skills:- Strong communication and interpersonal abilities- Exceptional attention to detail and accuracy- Proficient in data entry, software applications, and administrative tasks- Customer-focused with a track record of problem-solving- Adaptability and quick learning in fast-paced environmentsEducation:Plainfield Adult SchoolGED1991 |
