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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEHighlands Ranch CO Street Address
EMAIL AVAILABLESKILLS: 10+ years Operations Management and Loan Processing ManagementExceptional customer satisfaction Personable Negotiator ConsistentProblem solver Creative Responsible FlexibleCritical thinker Organized Clear and concise communicatorHigh aptitude Conflict resolution Strong sense of urgencyWORK EXPERIENCE:October 2022 The Premier Groupto present Manager of First Impressions/Office ManagerProvide stellar customer service to internal and external customers with patience, courtesy, professionalism and humorResearch system improvements and provide solutions to managementPlan and coordinate quarterly team building and volunteer events for 10 in state and out of state divisionsProvide general administrative support to all divisions and managementComplete month end reports for MarketingPrepare conference rooms for meeting including food orders and materials for presentationPrimary front desk receptionist answering up to 200 calls a dayImplemented phone headset to minimize disruption to other departments who answer call overflowProvide administrative support for all divisionsUpdate the operating procedures as neededMaintain continuous cleanliness and order for all common areas including conference roomsOrder office supplies, including furniture and business cards, as neededCoffee station revamp to include different/healthier choicesPart of the Safety Implementation TeamApril 2022 Fairway Independent Mortgage (laid off)to September 2022 Branch Operation Manager/Office ManagerOffice ManagerEnsure communal office area is kept tidy and all borrower documents are safely stored or shreddedOrder office supplies, snacks, run dishwasher and schedule maintenance with building facilitiesAnswer and route incoming office callsSend overnight packages to clients, provide return envelope and distribute when package is receivedOrder kitchen and office suppliesCollaborate with Facilities to ensure all office facilities are in good repairDistribute office door passes and ensure fee is collected for lost passOperations ManagerSet daily priorities and workload balance with team members (Loan Processors and Loan Officer Assistants)Order condominium/attached PUD documents and work in conjunction with the Condo Desk for missing itemsEnsure proper procedures are followed and provide training to correct deficienciesProvide support and resolutions to loan challengesFacilitate weekly pipeline meetings to review pending loan closings to ensure timely closings and Closing Disclosures have been sent to borrowersProcess up to 10 loans a monthProvide back up for Loan Officer Assistants, Processing and Set Up when staff is out of the officeLead a positive work environment by providing positive feedback, demonstrating company values and striving forImprovementDecember 2021 Quo Home - broker (position eliminated)to March 2022 Loan ProcessorReview new loans within 4 hours of receipt, prepare borrower needs listMake introductory call to borrowers with a needs list and follow up with email to borrowers stating specific deadlines, additional follow up done if items are not received by deadlinesOrder third party items: appraisal, title, HOA, insurance, written or verbal verifications of employmentPrepare loan for submission: confirm guidelines for conventional, jumbo, VA or FHA and run appropriate AUSSubmit loan to underwriting within 5 days of the loan initial receipt with the goal of having less than 3 borrower conditions upon approvalCall and email borrower with outstanding conditions needed for clear to closeComplete required compliance trainingSeptember 2020 Guaranteed Rate, LLC (laid off)to November 2021 Mortgage ConsultantReview new loans within 24 hours of receipt, prepare borrower needs list and note items I need to requestMake introduction call to borrowers with a needs list and follow up with email to borrowers stating specific deadlines, additional follow up done if items are not received by deadlinesOrder third party items: appraisal, title, HOA, insurance, written or verbal verifications of employmentPrepare loan for submission: confirm guidelines for conventional, jumbo, VA or FHA and run appropriate AUSSubmit loan to underwriting within 5 days of the loan initial receipt with the goal of having less than 3 borrower conditions upon approvalCall and email borrower with any outstanding conditions and prepare the hand off to the Loan CoordinatorWork in conjunction with the LC to obtain Mortgage Consultant and/or Loan Coordinator conditionsAttend weekly pipeline meetingsComplete required compliance trainingMentor new Mortgage Consultants, Loan Coordinators and Office AssistantsNovember 2019 Spire Financial, LLC (voluntary resignation)to September 2020 Sr. Loan ProcessorSubmit FHA, VA, conventional and jumbo loans for initial disclosures within three days of application dateComplete initial review of borrower provided documents, conduct introduction call and provide a verbal document needs list to borrower with any additional items required before initial submission underwritingdepartment. An email is also sent as a recap of our conversation.Process loan through both automated underwriting systems for approval and documentation requirementsOrder third party items: title, appraisal and insurance, credit supplements and verication of employment once borrower's signed authorization is received.Submit the loan to the underwriting department within 5 days of initial disclosures Upon approval, contact the borrower with any additional items the underwriter has conditioned for and transition loan to loan processingSuspense ratio: below 3%May 2019 CrossCountry Mortgage (laid off)to October 2019 Loan Partner IIFully process conventional, VA, FHA, CHFA and jumbo loans for submission directly to the underwriterSubmit loans with TBD properties for credit approvalOrder third party verifications as required for specific loan productContact borrowers with all conditions upon initial reviewResearch programs and guidelines for specic overlaysProvide weekly status emails and calls to Loan Ocers, borrowers and real estate agentsSchedule closings with borrowers and title companiesClose 90% of pipeline per month with a less than 5% suspension rateSchedule client meetings with Loan OcersMaintain team closing calendarApril 2017 Mann Mortgage, LLC (branch closed)to April 2019 Loan ProcessorReview borrower documents and provide an update to them within 24 hours of le receiptOrder all third-party items: appraisal, title, insurance, condo documentation, ood certicates, verications of employment,credit supplementsProcess conventional and FHA loans within established corporate and investor guidelinesPre-underwrite loans prior to submission to underwritingObtain conditions required by underwriting for initial and nal approvalsSchedule closings with title companies and borrowersMentored junior processorsMay 2016 Wintrust Mortgage (voluntary resignation)to April 2017 Loan Originator AssistantProcess conventional, FHA, VA and jumbo loans within established guidelines, policies and proceduresUnderwrite mortgage loans by reviewing automated underwriting ndings, complete thorough data integrity review while adhering to company lending policiesOrder documentation needed to meet underwriting conditionsMaintain meticulous document and communication tracking systemDaily interaction with clients, real estate agents, title companies with the highest level of customer service and condentialityDeveloped paperless environment while maintaining accurate records within several databasesNMLS #1501874 pending sponsorshipPassed 9 state tests |
