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Click here or scroll down to respond to this candidateCandidate's Name
VP of Site Reliability EngineeringStreet Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLELinkedIn: LINKEDIN LINK AVAILABLEHighly-motivated senior technical professional with 20+ years of experience in multiple areas of IT. Strong verbal, listening and written skills. Comfortable interacting and collaborating at all levels of the organization. Able to negotiate and problem-solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse technical background that encompasses design, deployment, migration, management, and optimization of enterprise systems.Professional ExperienceSite Reliability Engineering, VP Chubb April 2021 - May 2023Established a Site Reliability Engineering practice to support DevOps and Operations.Created a 3-year plan to mature the Site Reliability Engineering team.Set SLI/SLO/SLAs for critical applications.Reduced outages by 30% on the top 5 critical applications in the first year.Architected a full observability platform consisting of COTs and opensource applications.Deployed an AIOPS platform to reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR) by utilizing automated runbooks.Created an SRE portal to analyze incident data and allow for developers and support teams to automate Jenkins deployments utilizing a template repository.Part of the core team responsible for establishing Azure cloud standards, including security, architectural design patterns and business continuity.Intelligent Process Automation Lead, AVP Chubb October 2019 - May 2021Stood up an international support team for RPA systems, starting with 10 Engineers and increasing to 29 Engineers in a year.Internalized support of RPA platforms from third-party.Supported 380+ automated business processes in various lines of business.Stabilized RPA environments, reducing outages and issues by doing a gap analysis upon entering the position.Created a feedback loop with the business, allowing clear and direct communications between the business and IT.Mentored Jr level Engineers in their careers allowing them to grow.Worked with development teams to design automation solutions, introducing self-healing properties.Created 2-year technology roadmap including migration of all RPA systems to Azure.Created and maintained budgets for operating costs, meeting or exceeding business automation operating models.Site Reliability Engineer, Senior Manager Capital One June 2015 - October 2019Established a Site Reliability Engineering team for Retail Consumer Banking systems.Reviewed architectural designs for improving consumer banking application performance and reliability.Architected highly scalable systems in multi-cloud PaaS/IaaS environments.Acted as a liaison between development and infrastructure teams during DevOps transition.Transformed existing development BAU support teams to Site Reliability Engineering to better support continuous integration and continuous delivery methodology.Worked with various teams to transition hundreds of legacy on-prem systems to AWS by either redesigning the stack or lift and shift.Interacted with multiple lines of business to identify website and application defects in process flows to improve usability.Owned monitoring and tools leveraged by Devops teams, continuously analyzing and researching the best options to support an ever-changing environment.Senior Technical Lead Mobility, Manager Capital One February 2013 - June 2015Led, participated in, and executed the delivery of mobile technologies which enabled enterprise users to embrace mobile as a productivity tool for their jobs and work lifestyles.Worked directly with project talent as a technical lead and consultant to guide the client in solving the challenges discovering mobile use-cases by designing and developing mobile solutions.Architected a 65k user capable MSM infrastructure utilizing cutting edge technologies and solutions.Designed and deployed a mobile workforce solution for the Automotive lending branch to increase productivityWorked with the Capital One Retail Bank business to architect deploy iPad devices to branch office locations for sales and customer interactions.Senior Infrastructure Architect Capital One July 2011 - February 2013Lead acquisition and integration architect, responsible for transitioning ING Direct Bank infrastructure to Capital One.Reviewed all Banking systems were working at optimal levels and offered support to application development department regarding new technologies and system requirements.Architected and deployed a Microsoft Lync 2013 implementation to support 60K users and integrate with Exchange 2010 messaging system.Created business and technical process flows for automated data exchange between mission-critical systems.Windows Server Team, Manager ING Direct July 2006 - July 2011Led a team of 35 engineers across multiple locations.Collaborated with and advised executives on various strategic IT and business initiatives.Responsible for ensuring 99.97% systems availability of 2000+ physical/virtual servers and associated services.Managed VMWare ESX environment and virtualized 85%+ of the physical systems, reducing downtime, complexity and costs.Created scripts to automate repetitive manual processes.Created a migration plan to segment the existing Active Directory to new Forest/Child Domain architecture with isolated DEV/QA environments and a dedicated Exchange Resource Forest.Implemented SMS OSD to provision/maintain desktop images and reducing time and costs to deploy systems.Deployed and managed SCCM 2007, maintained 99.8% successful monthly patching and generated associated reporting.Responsible for stabilizing and optimizing the messaging infrastructure, including bulk mail and encrypted messaging systems.Senior Infrastructure Architect (Consultant) VisAlign February 2004 - June 2006Designed new Active Directory infrastructure to consolidate disparate systems and locations for 10,000+ user and 1000+ server environments.Detailed planning for the migration of 370 global sites to a single Forest/single Domain design.Planned and successfully executed multiple Active Directory 2000 to 2003 migrations.Implemented maintenance schedules and monitoring for infrastructure components to increase availability and up time.Deployed, configured, optimized and troubleshot various firewall technologies including Cisco, Checkpoint and Microsoft.Architected, deployed, configured and optimized Citrix Farm environments and ensured quick resolution of problems.Extracted, manipulated and loaded production data from various sources consolidating disparate data.Assessed infrastructure and e-mail systems for capacity, reliability, scalability and upgrade readiness.Director of Technology Flagship Credit Corporation January 2003 - November 2004Balanced the existing IT budget reducing unnecessary costs and expenses.Reduced Telco costs by $150k in the first 6 months.Headed up datacenter consolidation and migration to collapse 8 regional sites to one centralized location.Re-designed, installed and supported network infrastructure including Cisco routers, switches and PIX firewalls.Implemented virus scanning, malware protection and content filtering solutions for messaging infrastructure.Deployed automated patch management solution leveraging MS SMS 2.0/2003 and MS WSUS services.Installed and configured Citrix Metaframe technology for secure remote access.Integrated and supported Avaya Merlin Magic PBX phone infrastructure to reduce Telco costs.Network Engineer Blank Rome LLP October 1999 - January 2003Deployed and maintained multiple technologies including databases, network devices, server technologies and specialized Legal support staff applications.Design Engineer/Project Manager Inacom September 1998 - October 1999Automated installation and configurations for Workstation, Server OS and applications.Lead a team of technicians to configure and deliver various computer systems.EducationComputer Networking and Data Communications in Information Technology Anthem Institute (formerly The Chubb Institute) 1997 - 1998Key SkillsAmazon AWSGoogle GCPMicrosoft AzureProduct Road MappingCollaborationAgile MethodologiesSystems IntegrationProject ManagementDevOpsVendor ManagementCommunicationTeam ManagementApplication MonitoringEnterprise ArchitectureDisaster RecoveryTroubleshootingStrategic PlanningMentoringProblem SolvingBusiness ContinuityCertificationsAWS Certified Developer - Associate August 2017Honors and AwardsCircle of Excellence - Capital OneReceived the highest Capital One honor, Circle of Excellence Award, for designing and deploying a mobile workforce solution allowing the Automotive lending division to utilize mobile devices in the field.Circle of Excellence - Capital OneCircle of Excellence honor recognizes outstanding teams and individuals whose accomplishments deliver real sustained business results. Was granted the honor for designing and deploying a mobile workforce solution to 850 Retail Bank branch locations.TechXcellence Award Capital OneReceived the Capital One TechXcellence award for onboarding an APM solution across the enterprise working directly with multiple DevOps teams in different LOBs. Templatized the deployments for use in different CI/CD pipelines. |
