| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLECell Phone PHONE NUMBER AVAILABLEOBJECTIVE:To obtain a responsible and challenging position within your company that will allow me to utilize my experiences in technical knowledge and support. Providing customer services, such as hardware/software diagnosis, support and repair, while maintaining excellent written and verbal communication skills.EXPERIENCE:2008 to Worldwide Tech Services, Tewksbury, MA - Senior Field EngineerPresentDuties include hardware and software focused support, break fix services and solutions on various client products including servers, desktops, laptops, notebooks, workstations, tablets, basic printers, MF printers, Scanners, Desk Side Support services, and POS systems. Onsite Customer support for designated equipmentStandby/On call rotation for service areaTravel Tech as needed to various locations throughout United StatesMeet established customer service satisfaction criteria while completing all administrative tasks and professional responsesEffectively control assets and inventory of clients through prompt turnaround of parts and equipmentPrompt reporting of all time, mileage and documentation for each service callSupported systems includeCisco- Routers and SwitchesDell- Servers, Desktops, Workstations, Laptops, Tablets, Tape Libraries, PrintersLenovo- Servers, Desktops, Workstations, Notebooks and TabletsIBM- PrintersApple- Servers, Desktops, and LaptopsHewlett Packard- Desktops, Laptops, Tablets, and PrintersSony- Desktops, Laptops, and TVsLexmark- Printers and ScannersCanon- Printers, Scanners and Copiers2001 to Independent Consultant and ContractorPresent Perform installations/upgrades of MS operating systems, e-mail, applications, and components, anti-virus/firewall programs, hardware upgrades, install and configure Cable/DSL modems and internet connections TCP/ IP, DHCP, and other network settings, cabling installations, Web Page creation and support, and others at request.1992 to UNITED PARCEL SERVICE, Memphis TN2007 IT TechnicianSolid experienced professional, dealt with pc hardware, software, troubleshooting solutions, project management, training and migrations. POS Experience and Helpdesk Support.Supported facilities locally and remotely in Tennessee, Arkansas, Mississippi, and Louisiana. Directed multiple tasks effectively and mastered software and tools quickly. 11 years experience as coordinator and trainer for new technicians and end users.Project Management - Instrumental in the implementation of over 900 systems for new innovative shipping programs.Network/Systems Administrator - Workstation support for over 500 local computer systems and equipment.Server 2003 configuration, management and maintenance on multiple servers.Developed and implemented proper preventative maintenance to proactively manage and troubleshot servers and systems. Assisted in network design and implementation. Provided new technology ideas & solutions for feasibility, usability and suitability to fit technology infrastructure as well as evaluated, tested, and recommended deployment of updates and patches.June 2006 to UPS Remote Access Support Helpdesk TechnicianDec 2006 UPS 6 Month Special Assignment at UPS Supply Chain Solutions - Self ManagedProvided level 3 remote support, to Southeastern and Northeastern United States. Three local Supply Chain Solutions facilities supported. Supported MS operating systems, Server 2003, accounting and financial Software (Khalix), Citrix, Cognos, Express Works, troubleshot network connectivity issues (i.e. LAN, Wireless, DSL, VPN etc.)1994 to UPS Package Car Driver - Bartlett, TN1996 Route driver for UPS packages1992 to UPS Package Handler - Bartlett, TN1994 Loader of UPS packages onto package car for deliveryEDUCATION: Continuous online training of supported systems I am responsible for maintainingCERTIFICATIONS:A+ Technician CertificationNetwork + CertificationCertified Systems Technician on the following systems:Dell DCSE (Dell Certified Systems Expert)LENOVO, HEWLETT PACKARD, IBM, LEXMARK, SONY, APPLEUniversity of Memphis, Memphis, TNBachelor of Science in Education in Parks and Recreation Admin and ManagementOak Grove High School, Paragould, AR |
