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Quincy SmithStreet Address , US  (678) 994-4803  EMAIL AVAILABLE Terminal Clerk - February, 2023 to PresentEstes Express Lines - Ellenwood, GAWas in charge of data tracking, documentation, client correspondence, and office operations. Interacted with customers professionally by phone, email, or in person to provide information and direct them to desired staff members. Managed a multi-line telephone system and greeted claimants during office visits. Customer Service Representative - September, 2022 to February, 2023 Saddle Creek Logistics Services - Atlanta, GAProvided a superior customer experience in order to build a loyal customer base. Answered customer calls promptly to avoid long wait times on hold. Complete and accurate work and keep customer files up to date. Completed owner paperwork and gathered all necessary information. Dealt with a wide range of customer service, operational, and administrative tasks every day. Customer Service Representative - May, 2015 to September, 2022 Shippers Warehouse - Jonesboro, GAKept accurate and current customer account data with manual form processing and digital information updates. Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project. Answered customer calls promptly to avoid long wait times on hold. Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with.Dealt with a wide range of customer service, operational, and administrative tasks every day. For 10yrs. I've been a customer service professional in the trucking industry. I have shipping/receiving experience, printing BOL paperwork, dispatching, arriving drivers.As400Customer serviceMulti-line phone proficiencyWmsMS OfficeBusiness Management - Associates Degree - 2021Strayer University - Morrow, GAWORK HISTORYPROFESSIONAL SUMMARYSKILLSEDUCATION