| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Certified Business ManagerOlive Branch, MS Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYAccounting and Business Operations Specialist with 25+ years of experience applying standard financial concepts and office management procedures in finance, medical, telecommunications, and real estate industriesExpertise includes project planning, office management, budget management, cost reduction, invoicing, reconciliation, administration, inventory management, performance evaluation, and social mediaOrganized and detail-oriented, skilled at analyzing information to find and apply solutions to complex problemsStrong communicator and relationship builder, excellent at encouraging cross-functional teamwork and translating strategic partnerships into valuable network contacts to elevate client serviceSuperior ability to adapt in dynamic, fast-paced environments and confidently prioritize shifting objectivesCORE COMPETENCIESOperations ManagementAccounting & FinanceStrategic PlanningAR / APProcess ImprovementBusiness DevelopmentData AnalysisTracking & ReportingAccount ManagementBusiness OperationsSoftware DocumentationContract NegotiationDiversity ManagementCommunicationLeadershipTeam BuildingCustomer ServiceProblem SolvingPROFESSIONAL EXPERIENCER & W Heating and Air and Plumbing, Inc., Nesbit, MSCo-Owner & Vice President December 2016 April 2023Identified opportunities to improve business process flows and productivity, which led to measurable improvements in key metric areas: 85% increase in profit, 80% boost in time savings, and 89% increase in cost savingsResearched practical software for the HVAC industry and scheduled demos with different software vendors while introducing new software platforms at the companyDemonstrated proficient leadership skills to motivate employees and build competent teamsManaged financial, operational, and human resources to optimize business performance, decreasing billing discrepancies by 99% and potential risk by 92%Used market insights to capitalize on key business opportunities for new advantageous partnershipsImplemented Home Warranty insurance with vendors and third-party management companies to increase revenue and service calls, which increased revenue by 98%, team member gain by 40%, and team member retainment by 100%One Call Telecom, LLC, Memphis, TNCustomer Advocate October 2017 October 2018Retained needed vendors by scheduling monthly one-on-one meetings to review accounts, maintain trusted relationships, and ensure all services were satisfactorilyReduced process inconsistencies and effectively trained team members on best practices and protocolsLeveraged extensive knowledge of products and services and offered optimized customer support, which increased sales by 90% and improved risk avoidance by 99%Helped grow team members by 45% and contributed to a friendly, collaborative work environment that facilitated 92% team retainmentBronze Builders, Memphis, TNOffice Manager March 2014 November 2016Optimized organizational systems for payment collections, deposits, deductions, invoices, reports, payroll data, employee status, and recordkeeping while providing system support for managementConducted routine audits of payroll transactions to identify any discrepancies and initiate necessary corrective actionProvided exceptional customer service to all callers, reviewing customer and staff feedback to evaluate concerns and make appropriate business adjustments when neededReceived and sorted incoming mail and packages to record, dispatch, or distribute to correct recipientEast Memphis Podiatry Group, Memphis, TNSenior Executive Administrative October 2007 May 2013Assisted Manager with billing duties, including AP/AR, collecting and verifying patient insurance and co-pays, and collecting on outstanding balancesBacked up Medical Assistant during in-house surgeries and performed all PAD testing for patients with vein disordersAnswered large volume of incoming daily calls to resolve issues, schedule appointments, and direct incoming calls to correct locationsSupported long-standing professional relationships and established strategic ones, creating favorable conditions for enduring partnershipsMonitored office workflow and administrative processes to keep operations running smoothlyTennessee Home Solutions, Memphis, TNDirector of Operations December 2008 December 2010Managed operational facilities of 50+ properties by organizing regular maintenance, major repairs, and capital improvement projects as well as performing monthly financial and budget variance analysisMonitored timely receipt and reconciliation of rent collections, making sure to follow up on delinquent tenants to coordinate collection proceduresPerformed post move out property inspections to develop recommendations for beneficial alterations, contract any necessary maintenance, and carry out cleaning protocolsCollected and analyzed competitive market research data to adjust operating strategies in accordance with emerging and evolving trendsOversaw successful implementation of operational strategies and policies to drive organizational growth and productivityDr. Denton Ophthalmology Surgeon, Memphis, TNOffice Manager January 2009 February 2010Coordinated and performed a range of operational support activities, including schedule management, resource allocation, office organization, employee performance evaluation, and customer serviceRecruited, interviewed, hired, and trained all staff members to promote positive feedback and engagementOrganized Accounts Payable by reviewing billing invoices, approving expense reports, and composing accounting reports that accurately summarized relevant dataIncreased company revenue by 50% while maintaining 99% accuracy in calculating discounts, interest, and commissionsFacilitated successful internal and external audits through sound and thorough documentationTECHNICAL SKILLSMicrosoft Office (Word, Excel, PowerPoint, Access, Outlook, Project), Google (Admin Panel, Vault, Sites, Forms, Calendar, Drive, Docs, Sheets, Slides, Gmail, Meet, Chat), QuickBooks, Peach Tree, ServiceTitan, Zoom, Meet Me, The New Flat RateEDUCATION & CERTIFICATIONSPalo Alto College, San Antonio, TXAssociate of Science in Accounting and Business ManagementLab Four Professional Development Center, Memphis, TNCertified Business Operations SpecialistCertified Microsoft Suite SpecialistSoutheast College of Technology, Memphis, TNMedical Billing / Coder Specialist Diploma |
