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DeVry University of WisconsinCandidate's Name
Bachelors Degree in Computer Information SystemPHONE NUMBER AVAILABLE EMAIL AVAILABLESummary:Strong organizational, multi-tasking, and time-management skills.Dedicated to maintaining high standards and providing outstanding customer service.Effective communication skills with a strong understanding of the importance of confidentiality.Proven ability to work independently and as part of a team.Admin for Outlook corporations employees.Ability to set-up updated phone system to the Wi-Fi using hubs/switches and ethernets.Trained corporate office on phone system and conferencing and meeting tools.Capable of learning and adapting readily to challenging situations.EDUCATION:DeVry University Milwaukee, WisconsinBachelor of Science in Computer Information Systems, March 2015GPA: 3.6, Dean ListBusiness Banking Institution, Milwaukee, WisconsinMicrosoft Office Suite: Excel, PowerPoint, HTML, Type 45-50 words per minute, January 2010Milwaukee Area Technical College, Milwaukee, Wisconsin Association in Liberal Arts, July 1999EXPERIENCES:Spectrum Milwaukee, WisconsinRetention Specialist/Customer Service- January 2020- Present.Answer Incoming call at least -25-35 a day.Start new Accounts/disconnect services.Resolve account issues for all Line of Business/Equipment.Escalate calls as need to different area (Tv, Phone, Cable, Mobile).Assist with App login/Sigh in.Work with CRM/Agent OS/Avaya/Ticket System for all calls and CSG.Using Skype/Teams for communications purposes.Enterforce Pewaukee, WisconsinIT Administrator- August 2019-August 2021Troubleshooting and computers/ issue with Login.Setting up phone system transition from landlines to Online phones (Hub and Switches).Connecting lines phone number extension for office.Admin for Outlook Installing software, setting up new users/Email groups and changing passwords, locking accounts.Training Team on all meeting tools (skype, Team, Zoom, GoToMeeting).Hardware updating, training on email intrusion and malware.Back up all hardware and software.SMARTMD Milwaukee, WisconsinIT Helpdesk Support/Customers Relation- May 2016-August 2019Taking calls for medical facilities within the U.S.Troubleshooting EMR and EHR and computers.Assist with scheduling patients and doctors thorough iPhones and Apps.Solving issues for clients on the phone/via email to ensure quality service.Troubleshooting computers/issue with Login sessions.Working within Internal activation system within SQL (Putty) to activate and update users accounts.Signing up new clientsWorking with a variety of software applications to ensure quality control.Kleen Test Milwaukee, WisconsinQuality Control Technical- October 2014-May 2016Checking operators product to ensure quality.Keeping all operators in compliance with company standard.Processing order using Excel to keep track of orders counts and measures.Training new employees.Willies Childcare Development Milwaukee, WisconsinTemporary Part-Time Information Technology- February 2014-March 2015Set up computer systems and initiate the setup of software programs.Run virus control checks and troubleshoot computers.Technical writing for any issue that could arise.Back up all hardware and software.