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Title Data Entry Customer Service
Target Location US-FL-Ocala
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Candidate's Name
Ocala, FLAuthorized to work in the US for any employerWork ExperienceAdministrative AssistantHomes To Ranches Realty - Ocala, FLMarch 2022 to Present Keep brokers informed of and oversee schedules, meetings, and travel arrangements Accompany brokers to provide support at on-site appointments and events Support the real estate office as needed with other assistant duties Greet visitors and answer phone calls, emails, and other requests in a friendly, professional manner and notify broker of necessary details Assist brokers with office social media posts and reels Maintain and implement filing systems Maintain all office purchasing/supplies Process outgoing mail and distribute incoming mail Prepare communications such as memos, emails, and other correspondence Learn industry-specific software and online applications Responsibly maintain private information Meet deadlinesCustomer Service RepresentativeMAINTENANCE SUPPLY HEADQUARTERS(LOWE'S) - Northborough, MA August 2019 to Present Answer incoming calls from customers, input orders and quotes Managed customer accounts Greeted customers Conducted customer service surveys Resolved customer issues Worked in the inbound call center Collected and documented orders Responded to inquiries and issuesAdministrative AssistantSteris temp through Manpower - Northborough, MADecember 2016 to Present* Welcome visitors by greeting them in person or on the phone in a friendly and professional manner* Maintain security by monitoring visitor logbook, issuing and controlling visitor badges and controlling entry to facility from main entrance, maintain visitor's agreement form* Direct visitors to appropriate internal staff* Process Billing & Accounts Payable* Input training forms into medisoft for QA department* Maintain conference room schedule* Order & set up company lunches* Submit timecards hours to Payroll & Create weekly timecards* Ensure that mail received by the facility is properly distributed and that outgoing mail is properly handled.* Maintaining a safe and clean working environment by performing routine area housekeeping and reporting any unsafe conditions to facility management.* Protects company confidential information by properly storing, retrieving and disseminating such information only to those authorized.* Supports other office personnel by performing requested tasks. Other duties within the support role may include preparation, processing files and Certificates of Processing; reproducing and forward of Customer files and documentation, closure of process records, filing and archiving. Real Estate AgentInnovative Real Estate Solutions - Hubbardston, MA September 2008 to Present* Coordinate appointments to show homes to prospective buyers.* Arrange meetings between buyers and sellers when details of transactions need to be negotiated* Interview clients to determine what kinds of properties they are seeking* Contact property owners and advertise services to solicit property sales listings* Generate lists of properties that are compatible with buyers' needs and financial resources* Promote sales of properties through advertisements, open houses and participation in multiple listing services* Coordinate services on properties with third party contractors on listed properties* Advise clients on market conditions, prices, mortgages, legal requirements and related matters* Create confidential files for all buyers and sellers* Generate documents for sales and rentals* Photograph properties and upload to multiple listing service, create fliers for open house, advertisement, showings* Data entry of invoices, Customer Service* Computer knowledgeLeasing AgentCrossing at Reedy Creek Friedlam Partners - Charlotte, NC May 2021 to September 2021 Answered incoming calls and emails Processed applications for open apartments Ran credit and background checks on all prospects for rentals Created and submitted work orders for maintenance department Updated all marketing for open apartments availability Showed prospects around complex and answered any questions they had Created lease documents and insured all parties signed and money received Updated leases when terms expired Recorded all rents received into system and updated records Data Entry Clerk IIHigh Risk Processing - Westborough, MAJuly 2014 to September 2016* Process CEDE & Co Daily, review day before work and email appropriate clients* Process Date of Last Contact, updated Shareholders accounts* Run PRU Rebalance Report monthly and update/process Shareholders accounts* Process Tender during open tender period, make calls to Shareholders to go over request* Update Shareholder Tefra withholding* Process Unresponsive Payee Notices, review accounts, submit stop/replace on Shareholder checks* Process Voya Closed End Funds during open period, Log information onto spreadsheet and update Shareholder accounts* Process Shareholder Require Minimum Distributions, review accounts, set up RMDs, process 1 time redemption checks* Run Daily reports and update Shareholder accounts Data Entry ClerkDana CompanyNovember 2013 to March 2014* Answer multi phone and direct calls to appropriate staff* Data entry of orders into Accuterm 2000 for Dispatchers* Created re-occurring loads and update when needed* Created invoices for all scales orders for the year and billed customer* Daily management of driver's mileage records and data entry in Maintenance Guide* Data entry of driver's daily logs and VCR into an Excel spreadsheet Real Estate AgentGuardian Select - Worcester, MAJuly 2007 to September 2008* Coordinate appointments to show homes to prospective buyers.* Arrange meetings between buyers and sellers when details of transactions need to be negotiated* Interview clients to determine what kinds of properties they are seeking* Contact property owners and advertise services to solicit property sales listings* Generate lists of properties that are compatible with buyers' needs and financial resources* Promote sales of properties through advertisements, open houses and participation in multiple listing services* Customer ServiceMarketing & Data Entry ClerkDigital Federal Credit UnionAugust 2006 to November 2007* Process checks, transfers and posted payments to customer's account* Waived late fees* Correct payments posted to wrong accounts* Created listing sheets for DCU Real Estate Office* Uploaded pictures to MLS* Answer phone and transferred to AgentsEducationDiplomaWorcester Vocational Technical High School1985Skills Microsoft Office (10+ years) Accounts Payable Office Management Property Management Accounts Receivable Facilities Management Account Management Bookkeeping Property Leasing Negotiation Management Multi-line phone systems Customer service Fair Housing Regulations Payroll Event Planning Front desk TypingCertifications and LicensesReal Estate LicenseJuly 2007 to November 2023AssessmentsScheduling  Highly ProficientSeptember 2018Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.Full results: Highly ProficientFiling & organization  Highly ProficientSeptember 2018Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly ProficientWritten communication  FamiliarSeptember 2018Measures a candidate's ability to convey written information using proper grammar rules. Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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