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Customer Service Team Member Resume Aubu...
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Candidate Information
Title Customer Service Team Member
Target Location US-KY-Auburn
Email Available with paid plan
Phone Available with paid plan
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REBECCAMORGANEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuburn, KY Street Address
Proficient and caring nursing team member and previous State certified CNA since Street Address . I have a background in Skilled facilities to Home Health Care. I am Personal Caregiver currently andIt's my personal goal to address patient needs with compassionate care and attention to detail with safety and wellness being top priority. Experience professional Caregiver that provides quality care to patients various backgrounds and medical settings. I am very passionate about providing the very best care possible and personal repertoire to set my patient and there families worries at ease in my care knowing they are receiving Wonderful Care.PROFESSIONAL SUMMARYBRADD-Personal Caregiver - Caregiver/Previous CNAAuburn, KY  09/2022 - CurrentPrivate Care - CaregiverAuburn, KY  05/2018 - 08/2023Southern Kentucky Warehouse - Customer Service Manager Russellville Kentucky  07/2015 - 10/2018WORK HISTORY Care for patient/client that is quadriplegic. Responsible for emptying the nightly output from a Foley catheter Facilitated personal hygiene management Record vital signs and any changes, assist with medication Have to provide Bowel Care for patientTwo full body transfers take place from bed to shower chair then to power chair Meal prep Laundry Lighthouse keepingTake patient to doctor appointments appointments and or any errands or locations client would like to goAssisted with dressing guidance, grooming, meal preparation and medication reminders.Assisted clients with daily living needs to maintain self-esteem and general wellness.Built strong relationships with clients to deliver emotional support and companionship.Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.Resolved customer complaints while prioritizing customer satisfaction and loyalty. Followed through with client requests to resolve problems. Resolved concerns with products or services to help with retention and drive sales.Monitored customer service operations to assess agent performance and provide feedback. Researched and corrected regular, advanced and long-standing SKILLS Medications familiarity General Housekeeping Ability Recording Vital Signs Compassionate CaregiverDementia and Alzheimer'sKnowledge Nursing AssistanceLogan County High SchoolRussellville, KY  05/2001High School DiplomaEDUCATIONCERTIFICATIONSArea of certification, CNAreceived from RussellvilleHealthcare Manor in October of1998 and until 2008 for LifelineHome Health where I did notrenewShell Gas Station - Deil ManagerRussellville, KY  07/2017 - 03/2018Southern Kentucky Warehouse - Picker PackerRussellville Kentucky  01/2014 - 07/2015customer concerns to promote company loyalty.Developed documentation and logs of implemented solutions and generated and submitted reports.Coordinated resolutions for more than Number daily customer inquiries while consistently achieving performance targets.Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications. Monitoring dailyRaised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.Conducted monthly inventories of raw materials and components on work floor. Recorded inventory sales into organization's weekly income report. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.Scanned packages and boxes and moved to loading dock for shipment.Took on extra hours and shifts during busy periods to meet tight shipping deadlines.Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.Protected materials for transport by correctly packaging products in boxes and crates.

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