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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLECommerce City, COPROFILEcustomer service wizard and I.T. expert seeking full-time inbound customer service work preferably from home in a position where my empathetic active listening skills are appreciated. Available immediatelySKILLSOutstanding customer service skills.Cash handling experienceExtensive computer skills.Leadership and mgmt. experienceProblem-solvingcomputer experttroubleshootingSEOEXPERIENCEElwood Staffing/Radial.com, remote-Inbound customer service agentNov 2022-Jul2023Answered phones for callers to place and service orders for fashion brands Aeropostale, Nautica, and Lucky Brand JeansSuperior customer service noticed and added Kate Spade NY verticalPlaced orders, Processed refunds, gave status updates and logged calls into Salesforce using AWS, Ephinany, and JDA legacy programsLaid off due to decreased demand and contract loss of several clientsMOBILE MARINE TURNKEY READY SERVICES, DENVER, CO - OFFICE MANAGERApril 2015 Nov.-2021Established officeCreated online presence including social media and Google business accounts resulting in a 5.0 review history and increasing customer attraction by 35 percentProduced marketing for sale items with a return of 100 percent sold within a week at full priceConstructed accounting procedures and entered data for 7 years of back booksFiled trade-name formsMonthly newsletter to subscribed customers, which is 100 percent of customersALPINE TECHNOLOGY GROUP, LONGMONT, CO  TECHNICAL SUPPORT ENGINEERAUG/06-SEPT/07Provided stellar customer service and technical support to CMS SaaS clientsDeveloped Excel VBA program to automate monthly reports; still gratefully used todayCoordinated annual onsite training from travel reservations, promotional gift bags, class material, and class instructorResearched and procured equipment for employeesOrdered office suppliesAssisted technical writing department as neededProven track record of 100 percent ticket resolution/closure and customer happiness fielding an average of 40-60F calls per dayKeylok Industries, Denver, CO-Technical Support EngineerResearched, troubleshot, and resolved anti-piracy product incorporationCreated and updated website contentStreamlined install programCreated and distributed both manual and QuickStart guideAssisted with sales orders and shippingMaintained Access program and ordersAdams county animal shelter-general volunteerReceived customersCompleted adoption paperworkArranged visitsHelped feed the animals