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Candidate's Name
Astuate Call Center professional offering polished communications skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.Rochester, NY 14609EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeConcentrix/Mondelez International - Rochester, NYJanuary 2021 to August 2022Responded to customer requests for products, services and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Customer Service RepresentativeConcentrix/LG Appliances - Pittsford, NYMarch 2020 to January 2021Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait time. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Assisted customers with setting appointments, special order requests, and arranging merchandise Customer Service RepresentativeSutherland Global - Rochester, NYFebruary 2019 to February 2020Answered constant flow of calls with minimal wait times. Recommended products to customers, thoroughly explaining details. Assisted customers with billing inquiries about phone, cable and internet services. EducationNursing in Nursing AssistantABC/Health Program - Rochester, NYSeptember 1995 to June 1996Medical in Medical AdministrationBryant & Stratton - Rochester, NYSeptember 1994 to October 1995High school diplomaJohn Marshall High School - Rochester, NYSeptember 1990 to August 1991Skills Customer Service Cash Handling Communication Skills Organizational Skills