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Click here or scroll down to respond to this candidateResume of: Yolanda Snell PHONE NUMBER AVAILABLE email: EMAIL AVAILABLETECHNIAL SKILLSMicrosoft Word, Project, PowerPoint, Excel, Access, SharePoint, ALM 11, Outlook, WebEx, FILO, SAP CRM, VISIO, C++ (Embedded)Business Objects, Team Foundation Server (TFS) 2013, Visual Studio, etc.EDUCATIONWebster University- Online Campus, Degree Completion: May 2020Master of Arts, Information Management SystemsWebster University - Columbia, SCMaster of Arts, Business Administration, May 2014Webster University - Columbia, SCMaster of Arts, Health Administration, May 2010St. Johns University - Jamaica, NYBachelor of Science, Healthcare Administration, January 1995Minor - Business AdministrationMicrosoft Certificate Achievement completed March 2016 (MS Project 2010 and 2013)PROFESIONAL EXPERIENCEHanes Brand International (HBI), Winston Salem, NC (remote)Test Coordinator04/2022 to present Worked with functional teams to understand business processes to help create test scenarios and test cases for implementing new applications/code changes. Led status meetings and planned daily testing activities for US and international testing groups based on project business requirements. Created detailed testing report outs to present to CIO, VPs and other senior IT leadership. Ensured incident/defect mitigation with internal groups as well as external teams at Deloitte and SAP. Served as the Administrator for the Panaya testing application at Hanesbrands, including tester license management, troubleshooting, and conducting training sessions. Researched alternative testing tools that would meet the organizations requirements as well as provide cost savings. Resulted in the decision to switch from Panaya to SpiraTest, resulting in a $200,000 yearly savings. Led onsite and web-based trainings for new Panaya users. These groups could be as large as 25 and covered application functionality and best practices.* Coordinated testing activities for globally dispersed testing teams (Central and South America, Europe, Asia, Australia) for the implementation of SAP SuccessFactors HCM application. Worked with the internal audit team to ensure process and SOX compliance. Involved projects: HCM implementation, distribution center product conversion, NuOrder implementation in SAP.Bank of America11/2021 to 4/2022Quality Analyst Consultant 4Responsible for creation and execution of test plans and test scripts within Quality Center/JIRA.Conducts functional and/or regression testing of new or modified applications and systems.Attend daily Scrum team meetings and bi-weekly PI planning meetings.Created defects found during testing via JIRA board and watched and worked defects until resolved.Wells Fargo, Charlotte, NC 8/2020- 6/2021QA Lead/ Test Coordinator 3, ContractorResponsible for month end stats on all platform projects to include project budget amount still left, total number of scrum teams, total number of defects, total number of test cases, any blockers, etcAttend a given test updates on all project Scrum TeamsConduct bi-weekly test coordinator meeting with all project QA leadsOrganize and coordinate all projects end to end testingResponsible for gathering, uploading all test artifacts at the completion of each Sprint, and distributed for final approval from project sponsor, technical manager, business application owner/sponsor, Scrum Master for each application team involved.Responsible for planning and executing testing, resolving gaps upstream and downstreamExecuted Selenium automation suites on different platforms and performed Cross BrowserTracked and created user stories in Jira boardTATA Consulting Services (TCS) Wilson, NC 4/2018 to 8/5/2019QA Lead for BB & T BankResponsible for leading 7 offshore team members for applications/projectsassigned and address all issues accordinglyCalculate and present all test estimates for QA team working on RAC projectEnsures adherence of the ADS SDLC and STLC processesUtilize ALM during the release/project to provide in-flight monitoringImplement and maintains automated regression testing for supported applicationsResponsible for providing accurate and timely input into the SQA metrics.Responsible for taking accountability of the testing strategy of applications portfolio/projects.Responsible for testing ETL processes and implement modifications for credit card payments for automotive loan payments.Validate the translation logic and integrity of the data in the Data Warehouse between legacy and new servers.Create activity reports, respond to chargebacks or retrievals online, access recurring billing, e-commerce tools and robust reporting through a single system.Responsible for identifying gaps and opportunities in various applications portfolio/projectsRequirements gathering from stakeholders, preparing requirements for testingExecute and document data validation for SIT interim testing, etc.Designed and developed Test Automation Framework using Selenium, Java, TestNG, JUnit with Cucumber.Support the translation of client business requirements into CRM solutions, including requirementsUsing JIRA and TestRail worked on agile model delivered multiple releases for the project.IT Consultant for State Fund of California, Contractor Columbia, SC 9/2016- 3/2018Gathering and documenting requirements and writing technical documentation using GuidewireFacilitate the requirements gathering session with stakeholders and business user and save in SharePointEnsure issues are captured from capture information meetings.Draw business process diagrams that capture information from the stakeholder requirements meeting.Transforming notes into more detailed requirements documents including requirements traceability matrices, functional specifications for development, and test plans.Testing in parallel using Maven and Selenium Grid.EnStar Group Columbia, SC 8/2015 to 9/2016Sr. System Analyst/Business AnalystTest web and desktop based applications developed using Agile, Waterfall and Iterative methodologiesCarry out functional testing and systems integration testing as well as regression testing of all test suites (Duck Creek application)using (TFs)Conduct functional design session (created using VISIO)Prepare Test Plan, Test Scenarios, Test cases, Traceability Matrix and provide walk-through of the same to BAs and Development team for all Duck Creek product linesExecution of testing mobile applications for overseas vendors via Android application software configurations.Plan and manage execution of test cases for all Duck Creek LOBs in TFS.Review requirements, component designs and use cases and maintain test script traceability to each as applicable for QA and UAT for all insurances including workers compensation.Log defects in industry leading bug management system (TFS Or Rally) and report the same to the stakeholders on agreed frequency for QA and UATDocument bugs for test scripts where the actual results do not successfully meet expected resultsProvide high-level and detail-level estimates for all of Duck Creek testingWork with the Project Manager, Business Analyst and Automation Test Expert to identify key scenarios to be automated using MS Project 2013Responsible for preparing technical documentation for requirements using VISIOSupport the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuseUsed CRM workflow technology to automate business processesParticipate on the monitoring and reporting on the execution of the System Development Contractors performance under the Project contract as it relates to all testing phases for QA and UAT. (Syntel contractors in India)Identified and documented defects using JIRA to ensure application functionalityMapped and conducted technical architecture of hybris eCommerce Environments.Carry out deployments in QA Environment for Duck CreekWhere required, assist BAs and users in conducting accepting testing for Duck CreekFollowing policy, procedures, controls and processes for the development and testing life-cycleDiversant, LLC Charlotte, NC 2/2014 to 9/2014QA Analyst with Bank of AmericaResponsible for building, consolidating & Reporting stress testing results to management.Performs complex analysis related to earnings, balance sheets, Capital and liquidity as well as associated risk exposures and created metadata for all document flow documentationReviews and analyzes trends in stress results to best understand implications both internal and externally Investors and high dollar investors.Conducted Mobile Application Testing Using Java Scripted languageEffectively communicate found interactions and results to the company to challenge assumptions and results with the business to make it comfortable for the partners based on the founded results, etc.MDI GROUP, INC. (IT CONSULTING FIRM) HUNTERSVILLE, NC 03/2013 TO 2/2014QA/Business ANALYST (TEST LEAD)/TEST COORDINATORTeam Leader coordinating Agile system/integration of testing mobile applications for delivery vendors via Android application software configurations and QA & user acceptance testing (UAT) efforts for WEB using TFS (Team Foundation Server) for Android warehouse distribution users for new Android handheld equipment and software applications via cellphone users.Rewrite projects production releasesResponsible for requirement gathering and preparation of writing project requirementsTRANSLATE SYSTEM REQUIREMENTS INTO TEST SCRIPTS (Java, SQL, & ORACLE E-business), DATABASE FEED COORDINATION WITH ORACLE AS WELL AS stove-to-pipe SOA Services.Design and Updated Web Images via SELENIUM AND CRM APPLICATIONS (ORACLE E-Business)Worked on UI automation using Selenium WebDriver to test the Online Utility Payment system and their records correctly inserted and updated into the Database.Prepare and review test data, created metadata for all document flow documentation plans and matrices for system changes in relation to GUI panel, EDI, and Web-based systems for QA and UATTrack walkthroughs and Quality Checks using the QMS procedures and methods of industry standardsSupport the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuseCreate activity reports, respond to chargebacks or retrievals online, access recurring billing, e-commerce tools and robust reporting through a single system.Responsible for testing of electronic transfer payments through ETL processes, i.e. credit card payments, online vouchers for large size vendors, and gift card payments, etc.Used CRM workflow technology to automate business processesCoordinated and scheduled weekly team meetings across the project to discuss issues, roadblocks, etc.Review artifacts and business requirement with Jr. BAs in my business requirements gathering and updating of all new business documentation needed for accuracy of web rewrite projects with adherence to SDLCLead the scrum developmental and business analysts weekly meetings to update all requirement issues, defect tracking, and defect debugging matters for the entire project teamExtensive use of SELENIUM, and HYBRIS CRM, JIRA, QC, ALM 11, SOA, SharePoint, and E-commerce Web Content Management platforms and knowledge of E-Commerce fixes, issues, etc.AFLAC (Aflac Group IT Department) Columbia, SC 6/2011 to 2/2013Software tester II/Test Coordinator/QAInitiates consultation with internal and external clients for the purpose of understanding the scope of a project with all business customers and acted heavily as the backup business analysts for all efforts.Track walkthroughs and Quality Checks using the QMS procedures and methods of industry standards forAnalyzes designs, documents new or modified business requirement documentation for all assigned projects for all property & casualty insurances including workers compensation.Identified QA and UAT procedures and standards and assists in the development and implementation (BPR/BPM)Independently create test plans based on the parameters outlined during the client consultation.Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability and reuseUsed CRM workflow technology to automate business processesReview artifacts and business requirement with BAs in my business requirements gathering and updating meetings and one on sessions with the business areas for documentation needed for accuracy of all projects with adherence to SDLCDeployments of hybris eCommerce environments.Mapped and conducted technical architecture of hybris eCommerce Environments.Actively use testing software to verify functions, tools, and search for performance results.Document and distribute weekly team minutes from all logged bugs and any other failures as defect logs, etc. testing using JAVA, GUI panels, SQL Server, EDI, and UNIX, and other Web-based systems using XML.Create activity reports, respond to chargebacks or retrievals online, access recurring billing, e-commerce tools and robust reporting through a single system.Responsible for testing of electronic transfer payments through ETL processes, i.e. credit card payments for payments of individual policies, etc.SQL experience to include writing, executing and troubleshooting SQL queries and fixing web images using SELENIUM.Experience in Test Environment Setup Development in both Manual and Automation. Worked closely with BI testing team with the execution of data mapping along with data warehouse testing and creation of data mining tables for documentation workflows, etc.Created some dummied data whenever mining table couldnt produce the necessary data needed for testing purposes, etc.In-depth understanding of testing tools (to include test automation and load testing) and Agile methodology.Coordinated and scheduled weekly team/defect meetings and prepared and distributed all defect log reports via HP Quality Center.Update testing results to management verbally and/or written for client updates for UAT.Prepared and implemented test scope, test strategy documents (BizTalk mapping), production validation timeline and all documentation for system sign-offs, etc.Performs complex functional, application, regression and performance tests using SQL testing tools as well as Java Scripted tools, Microsoft Dynamics CRM, stove-to-pipe, SOA testing of web services, etc.Well-versed in all testing methodologies (white vs. black box test work, system vs. functional).Companion Benefits Alternatives, Inc. (Blue Cross/Blue Shield of SC) - Columbia, SCBusiness System Analyst 7/2009 -5/2011Design and develop system test cases and test scripts across all lines of businessResponsible for requirement gathering and preparation for projectCreated technical documentation using VISIOCoordinate and perform system testing for major system enhancements and troubleshoot system problems.Prepare and review test data, plans and matrices for system changes in relation to GUI panel, EDI, and Web-based systems for QA and UAT for all insurances including workers compensation.Worked closely with BI testing team with the execution of data warehouse testing and creation of data mining tables, etc.Created some dummied data whenever mining table couldnt produce the necessary data needed for testing purposes, etc.Responsible for testing of electronic transfer payments through ETL processes, i.e. credit card payments, subscriber ETL claim payments, etc.Experience in Test Environment Setup Development in both Manual and Automation (BPM/BPR)Experienced in coordinating and implementing cross functions of software IT initiatives while participating in testing, analysis, and implementation of enterprise solutions in direct support of clients business objectives (BizTalk mapping).Document and track all logged bugs and any other failures as defect logs, etc. testing using GUI panels, JAVA, SQL Server, EDI Oracle, UNIX, IBM Curium, and other Web-based systems XML and SOA testing of web services for QA and UATPrepare written test scripts for healthcare reform testing of Medicaid and MMIS, Medicare, & 3rd party billing.Performs complex functional, application, regression and performance tests using SQL testing tools as well as Java Scripted tools, used SAP software tools to test banking regulations transactions, etc.Organize and implemented all DMH testing of new procedure codes via Lines of Businesses (LOBs); coordinated all claims testing with LOBs.Participate in division Health Care Reform planning and implementation meetings.Medical Service Technician (BHT) (Blue Cross/Blue Shield of SC) 7/2007 7/2009Responded to incoming calls regarding mental health and substance abuse benefits handled via BCBS of SC.Assisted in the education and clarification of benefits and eligibility of various policies.Processed and completed certifications for inpatient and outpatient mental health and substance abuse procedures; documented clinical services and claims into system on all patient accounts.Researched claims denials and assisted in implementation of appeals process.Additional Professional ExperienceVanguard Group - Charlotte, NC Intern, Participant Services 2006Educated and trained in NASD rules & regulations pertaining to mutual fund objective oriented companies.Prepared sample investment objective- oriented portfolios and other documentation for clients. |
