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Click here or scroll down to respond to this candidateCandidate's Name
Thriving For Success!Gainesville, FLEMAIL AVAILABLEPHONE NUMBER AVAILABLEPassionate about improving the quality of people's lifestyle through unsurpassed care and services. Seeking to leverage my experience and studies of communication to empower customers within a people driven organization to achieve their goals. Authorized to work in the US for any employerWork ExperienceCSR/DriverUS Med-Equip - Gainesville, FLMarch 2022 to Present Responsible for completion of company paperwork and electronic data entry Responsible for delivery, pickup and maintenance of medical equipment and supplies to healthcare institutions Responsible for using company computer system to complete customer orders and manage inventory Rotating 24 hour on call availability based on the needs of the location Maintain a professional attitude toward all customer contacts and company employees Maintain a neat appearance including the wearing of company uniform Shipping and receiving of equipment and supplies Other duties and responsibilities as assigned Assist customers with questionsCustomer Service Representative (CSR)Doctor's Answer - RemoteAugust 2021 to February 2022 Fielded incoming call, answered questions and transferred calls internally. Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service. Collected and verified telephone numbers, addresses and proper spelling of names. Directed incoming calls to internal personnel and departments, routing to best-qualified department Dispatched urgent and non urgent messages to staff member via chat, email and voice mail. Answered each call within 3 rings to minimize wait times. Completed connections between callers, departments, and professionals. Answered each inbound call for medical emergencies in a timely and efficient manner, documenting each call into the system and notifying appropriate parties needed, dispatching parties as needed. Call Center AnalystSpectrum Communications - RemoteSeptember 2019 to June 2021 Responsible for monitoring the call que, tracking inbound calls and forecasting to ensure adequate staffing levels are scheduled to handle elevated call periods to meet our service requirements. Performed in-depth analysis and makes recommendations into key performance metrics to identify strengths, weaknesses, opportunities and threats to team performance objectives. Provided Weekly Call Center Metrics Report to Director, Publishers and Management ream. Excel, Access, Power Point, Word, Tableau, and Outlook. Provided productivity stats to Call Center Supervisor and Manager. Reported system outages to the director and management team. Open ticket with help desk and assist with resolving issue. Provided leadership, motivation and recognition and encouragement to positively impact overall team morale and performance. Maintained access databases for call volume, email volume and productivity statistics. Paratransit DriverMV Transportation - Gainesville, FLApril 2017 to September 2019 Successfully perform scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame. Ensuring the safety of all passengers by use of appropriate on- board restraints. Communicate effectively with dispatcher or central office personnel via two way radio. Document thoroughly the course of the day including odometer readings, times and passenger information. Accurately collect and reconcile cash fares collected from customer. Checked lights, brakes, steering, tires, radiator and oil level prior to leaving garage. Utilized in-vehicle tablet to receive trip information, updates and to validate pick up and drop off times. Fueled van daily and maintained interior and exterior of the vehicle. Followed proper procedure when transporting passengers including but not limited to: proper wheelchair securement and provided passengers with assistance at entries and exits. Senior Call Center AgentAnswer Bay Area - Tampa, FLOctober 2013 to February 2017 Ability to keep callers calm in case of an emergency and refer them to the proper area. Handled incoming and outgoing calls for clients of varying industries dispatching all calls in accordance to their sense of urgency and client instructions. Conveyed messages to physicians and on-call technicians Transcribed and forwarded customer messages to correct offices. Answered phone calls and dispatched calls for Doctors, Hospitals, Lawyers as well as other businesses. Contacted appropriate on call person for after hours customer concerns of multiple businesses. Worked effectively as a team with other operators to coordinate the transfer of messages to clients. Ability to work a flexible schedule at all times and alone when regularly required. Able to type 45 wpm Knowledge in all suites of Microsoft Office Word, Access, PowerPoint and Excel. Self-awareness in regards to meetings, conferences or events taking place within the organization and relaying such information to clients that request it. EducationHigh school diplomaGeorge D Chamberlain - Tampa, FL2000 to 2004Skills Driving Data Entry Live Chat Computer Operation Help Desk Paratransit |
