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Candidate's Name
Frankfort, IN Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYSKILLSWORK HISTORYDedicated customer service professional with extensive experience in customer service/warehousing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Microsoft Excel Staff Training Report Creation Business Development Fleet Dispatching Customer Relations Freight Operations Active Listening Microsoft Word Stocking and Replenishing Retail Sales Customer Service Order Fulfillment Senior Leadership Support Microsoft PowerPoint Microsoft Internet Explorer Computer Proficiency Oracle PeopleSoft Retail Materials Management Reading Comprehension Project Management Abilities Order Processing Time Management Livechat Messaging Microsoft SharePoint Lead Generation Recordkeeping Strengths Conflict Resolution Problem-Solving Ability Delivery Scheduling Issue and Complaint Resolution Data Evaluation Call Volume and Quality Metrics Brand Representation Typing Proficiency Promotional Support Strong Analytical and Problem-Solving Call Center Operations Conflict Mediation Multi-Line Phone Talent Clerical Support Document and RecordsManagement Quality Control Customer RelationshipManagement Microsoft Access Shipping and ReceivingUnderstanding Understanding Customer Needs Microsoft Windows Customer Service Coordination Research Prioritization Filing Grammar Proofreading SpreadsheetsWork History10/2004 to 03/2023 Customer Service RepresentativeRyder Integrated Logistics Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Handled Military Exports to Afghanistan and Kuwait. Handled the ordering of CHEP and heat treated pallets, along with keeping inventory of each. Daily calls with corporate and our inventory team to address any product/inventory issues. Coordinated all product returns into the facility.