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Click here or scroll down to respond to this candidateCandidate's Name
Pompano Beach, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEGoal oriented strategist whose confidence, perseverance, and vision promote success. Extremely self- motivated, assertive, detail oriented, efficient, and organized employee. Skilled in all aspects of medical office function. Possess strong analytical and problem solving skills with the ability to make well thought out decisions to obtain account resolution.Highly trustworthy, discreet, and ethical.Billing and Coding.Surgery Scheduling.Insurance VerificationMicrosoft Office SuiteMedical TerminologyAuthorized to work in the US for any employerWork ExperienceCustomer Service Representative/Call Center remote Appleone Temp Agency Anthem Inc./ Simply Healthplans - Pompano Beach, FL October 2021 to February 2022Assisting consumers with post enrollment coverage issues. Helping consumers file eligibility appeals(though not representing the consumer in the appeal). Assist member with basic insurance coverage, EOB and replacing ID cards, flex account cards and Simply cash cards . Assist the member changing PCP checking to see if certain doctors were in network. Sending out provider and OTC booklets to members. Contacting 3rd party vendors we worked with and also scheduling transportation looking up claims assisting with grievances and complaints we did what we needed to assist member. CNA/HHA Coordinator and SchedulingJohn Knox Village Home Health Agency - Pompano Beach, FL July 2021 to August 2021Worked with CNA/HHA to make there weekly schedules. Assisted any resident that needed a CNA/HHA aide for assistance for a couple of days. Process incoming referrals and ensures al documentation is obtained before completion. Triage all incoming requests based on the date of receipt, date of service, and customer to ensure appropriate actions is taken related to service level agreements Customer Service Representative work from home Kforce Temp Agency Inktel Contact Center Solutions - Pompano Beach, FL January 2021 to June 2021Communicate with customers in a proactive and professional manner across multiple channels. Respond to questions, provide information and promote products while meeting or exceeding customer expectations. De-escalating upset customers and ensure that we explore all options to satisfy their needs. Maintain required product knowledge to deliver world class service Customer Service Representative/Call Center Agent Work From Home State of Florida DEO Unemployment - Pompano Beach, FL May 2020 to January 2021Assist customers in trying to get unemployment. Assist with inputting information following HIPPA standards .Assisted customers with unlocking accounts and resetting pin numbers. Anything the customer called about I was there to assist them to the best of my ability. Customer Service RepresentativeNationwide Move Management - Pompano Beach, FLJanuary 2020 to May 2020Assisted customers with getting prices and the correct vans needed to move customers all over the world. Keeping in contact with the drivers they were a 3rd party. Keep in touch with dispatch when a customer would call and their furniture wasn't delivered on time. Calm down customers when they realize their furniture has been misplaced. And assist with any paperwork the customer needed. Customer Service Representative Temporary NW Terminal Satellite Broward County School Board - Pompano Beach, FLAugust 2019 to November 2019Assist with incoming calls regarding school buses either running late or no shows. Assist callers with any type of help they inquire about. Assist parents and school officials to locate a Route via the radio and if there's no response from the radio the buses are then GPS to locate the driver. Assist the Transportation Specialist with any assistance they need in the office. Student Am/Pm numbers have to be calculated daily. And reported to the appropriate person. Assist bus driver's by giving them appropriate paperwork they request. Hand out keys to the appropriate driver's and any other duties asked of me. Booking AgentMSC Cruises - Fort Lauderdale, FLNovember 2018 to March 2019Booked cruises and cabins Collected funding for cruises Reviewed itinerary with customers Confirmed travel information with Travel Agent.Office Support SpecialistBroward County Elderly & Veterans Services - Plantation, FL January 2017 to July 2018Answered inbound calls regarding state funded assistance, direct, screen calls, take and relay messages. Discerned caller's needs to determine appropriate application process for case managers, input pertinent customer information for application review and approval. Compile customer information and create case folders for Case Managers. Educated customers on community resources as well as assistance process. Obtained referrals from clinical providers /agencies and route information to Case Managers; maintain confidentiality of client information. Composed and distributed documents pertaining to programs available to through the EVS; mail out packets of additional services and alternate assistance. Set up and maintained office files, records and indices using a variety of computer applications that include use of electronic mail, word processing, spreadsheets, special databases, software applications and Client Service Management Service (CSMS). Updated /maintained a variety of databases in order to facilitate information recording, storage, and retrieval and /or track activity/volume of work including Client Service Management (CSMS). Office Support & Customer Service ContractsStaffing Agency Employment - Broward County, FLNovember 2014 to March 2016Performed contract employment through various staffing agencies in areas of office support and customer service. Positions included: County Courthouse File Clerk Billing and Coding Data Entry ClerkReceptionistFirst Choice Laboratory - Oakland Park, FLMarch 2014 to November 201411/2014 Maintained customer database to follow up on prescription refills. Confirmed delivery of shipments as well as volume ordered. Assisted pharmaceutical Reps with supply ordering and shipment tracking. Created shipment tickets through Fed-Ex and ship out products. Answered inbound calls and transfer callers to appropriate department. Provided courteous customer service.Surgery SchedulerCoral Ridge Outpatient Center - Oakland Park, FLJanuary 2009 to June 2013Obtained Physicians schedule to coordinate and create daily surgery schedule Distributed surgery schedule to physicians, directors, and anesthesiologist. Contacted Health Insurers to obtain procedure approval. Responded to calls regarding facility operations and procedures. Assisted callers with billing issues or concerns, and collected copayments. Managed patient filed/records.Insurance VerificationMedical Billing and CodingHealth Unit CoordinatorBroward Surgical Associates - Fort Lauderdale, FLDecember 2006 to June 2008 Assisted patients at check in/check out reception area. Scheduled patients' appointments with providers. Called in patient prescriptions. Responsible for facility opening and ensuring cash drawers and balances properly. Insurance Verification.Health Unit CoordinatorBroward General Hospital - Fort Lauderdale, FLNovember 1997 to December 2006 Managed physician surgeries by coordinating provider blocks, documenting and distributing daily scheduled surgeries. Organized, and delegated projects/duties for assigned staff. Maintain inventory of office and surgical supplies, order products, and replenish stockroom. Ordered patients lab work. Called in patient's prescriptions. Provided immediate support to the anesthesiologist Department. Insurance Verification.EducationDiplomaEly High School - Pompano Beach, FLJune 1993Skills Customer Care (2 years) Customer Service (10+ years) Call Center (1 year) CSR (10+ years) Customer Support Schedule Appointments (10+ years) Scheduling Sx for multiple Surgeons (10+ years) Calling in medication for patients. (3 years) Medical Office Experience (7 years) Insurance Verification (7 years) Medical Coding (7 years) Medical Scheduling (10+ years) Medical Terminology (10+ years) Medical Billing (10+ years) Medical Receptionist (7 years) CPT Coding (8 years) ICD-10 (8 years) Word Processing Medical Records (10+ years) Computer Operation (10+ years) EMR Systems (10+ years) Hospital Experience (10+ years) Laboratory Experience (10+ years) Phone etiquette (10+ years) Filing (10+ years) Intake (10+ years) HIPAA (10+ years) ICD-9 (10+ years) ICD coding (10+ years) Patient care Transcription Environmental services Bus driving QuickBooks Anatomy knowledge Office experience Front desk |
