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EMAIL AVAILABLE -PHONE NUMBER AVAILABLEWORK EXPERIENCEPROPERTY MANAGERTHE ROBINSON GROUP / PMG / RPM2021-PresentPROPERTY MANAGERTook over Tides at Highland Meadows (650 unit) 12/21/2021 June 2022 Took over Tides on Oakland Hills.WEHNER MULTIFAMILY2019-2021Oversaw and control Capital Expenditure Projects to meet or exceed budget expectations. Orchestrated a property overhaul to include overdue inspections, file audits, staff training, and gaining resident trust.> Developed internal procedures to maintain property accountability in accordance with regulations and procedures.> Exceeded standards of customer expectations and satisfaction through effective and sound judgment.Took over two properties, Arbor Terrace and The Xanders> Managed bookkeeping, accounts payable, and accounts receivable; contacted tenants delinquent in payment. Maintained a comprehensive system of records, books, accounts, and payment information. Managed a team of 15 operative employees and contractors, conducted on boarding and training of new employees and ensured employee training through The Training Factor.**I stayed at the same property until 12/19/2021 since the owner had moved from Wehner ASSISTANT MANAGERQUADCO MANAGEMENT -2015-06- to 02/2019Prepare new resident leasing documents, manage file databases and property operations. Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies> Responsible for all deposit accounting and revisions for all move outs of apartment homes and non-resident rented garage space.> Assist property manager in budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management.Assist in posting and application of all funds; prepayments, cash, company issued gift certificates and other funds.Review completed application and access household information including income and asset verification according to program regulations.Submit delinquency accounts to lawyers, processed Evictions to completion, disposition of closed files PROPERTY MANAGERGRANITE REDEVELOPMENT -2XXX-XX-XXXX-05Oversaw and control Capital Expenditure Projects to meet or exceed budget expectations. Orchestrateda property overhaul to include overdue inspections, file audits, staff training, and gaining resident trust.> Developed internal procedures to maintain property accountability in accordance with regulations and procedures.> Exceeded standards of customer expectations and satisfaction through effective and sound judgment.> Managed bookkeeping, accounts payable, and accounts receivable; contacted tenants delinquent in payment. Maintained a comprehensive system of records, books, accounts, and payment information.Managed a team of 15 operative employees and contractors, conducted on boarding and training of new employees and ensured employee training through The Training Factor. ASSISTANT MANAGERGRANITE REDEVELOPMENT -2014-04 - 2014-07Increased resident satisfaction through formulation of maintenance priority list and improved communication between office staff, maintenance crews, and renters.Collected residents' income statements to verify residency qualification, processed tax credit paperwork for corporate reports.> Independently conducted one-on-one customer walk through of vacant units, answered questions regarding services and amenities and provided appropriate disclosures when required for new tenant screening.Collected rent from residents, application fees and deposits and kept accurate record of all financial transactions.> Filed all documents in proper place and maintained accurate records for present and future customers 04/2014 - 07/2014ASSISTANT MANAGER, GRANITE REDEVELOPMENTProcessed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system.Assisted Property Manager on Accounts Payable, vendor scheduling, ordering maintenance supplies and weekly owner's reports> Managed front office operations, informed tenants through memos of new developments/ events in the community.Submitted delinquency accounts to lawyers, processed Evictions to completion, disposition of closed files.Trained a team of 5 and supervised the sales team.Prepared written correspondence in the form of letters, faxes and emails in all respects of leasing activities.LEASING AGENTGRANITE REDEVELOPMENT -2011-05-2014EDUCATIONHIGH SCHOOL DIPLOMAIRVING HIGH SCHOOL2000-06ADDITIONAL INFORMATIONSKILLS Personal and friendly Strong work ethic Organized and efficientClear communicationActive listener Bilingual |
