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Click here or scroll down to respond to this candidateCandidate's Name
Lansing, MI Street Address
Summary: Experienced Customer Service Representative, Sales Representative and Commercial Manager. Coordinating the sales team by managing schedules, filing important documents and communicating relevant information. Ensuring the adequacy of sales-related equipment or material. Responding to complaints from customers and give after-sales support when requested. Provide high quality customer service and solve problems, regarding passport information and requirements, to increase customer knowledge and satisfaction. Technically sophisticated and business savvy management professional with a pioneering career reflecting strong leadership qualifications compiled with hands-on IT and networking expertise. Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs in past 10 years alone, personally and professionally. Technical Skills: IT Strategic Planning Business Solutions Team Leadership Inside Sales Representative Selling Project Management Applications Systems LAN/WAN Network Services PC Desktop Systems 24x7 Data Center Computer Operations Web/Internet Design & Operations Help Desk Operations UNIX Systems Administration Database AdministrationEducation: Certification of Completion for Information Technology Program from Peckham Inc. Information Technology Lansing, Michigan in Aug 2013 2015 High School from Laura for Osborn Detroit, Michigan, State endorsed diploma Jun 1986 Work Experience:Informatics Inc, Lansing, MI April 2023 - June 2023 Customer Service Specialists/ Inside Sales Register incoming data match media from financial institutions/Servicing Agents. Troubleshoot Problem Media and reconcile file issues. Ability to read and understand flat file formats Reviewed and met monthly and quarterly sales targets. Met company sales goals by servicing accounts on set schedule and offering new products. Create Reports Answering hotline and Email questions and provide technical support to financial institutions, service agents and state agents, includingPeckham, Inc. May 2020 Sep 2022Customer Service/Sales Associate Provide high quality customer service and solve problems, regarding passport information and requirements, to increase customer knowledge and satisfaction. Reviewed and met monthly and quarterly sales targets. Offered and informed the client of the products and services offered. Kept informed about the latest services/products offered. Ensure clients receive excellent support by partnering with the customer success team, boosting satisfaction ratings Provided excellent customer service, answered the questions/queries efficiently and quickly, followed up on customer complaints and referred complex situations to the customer service department. Provide compassionate and technically skilled solutions to incoming customers, using basic data entry, and a computer-based Passport knowledgebase program to obtain information concerning federal policies, procedures, and other data associated with obtaining a US passport. 20/20 Company/ Dell May 2018 May 2020Customer Service Rep/Inside Sales Associate Provide high quality customer service and solve problems to increase customer satisfaction. Provide compassionate and technically skilled solutions to incoming customers, using basic data entry. Experience in troubleshooting softwares, email password reset, etc. The role involved profiling, quoting, and closing enterprise sales opportunities and supporting individual team members to become more proficient at selling Servers, Storage (EMC) and Services (DPS) Played an integral role in sales process as our inside sales teams rely on us for technical consultations Also directly advised customers on everything from product features and configurations, through to pricing and availability Sustained revenue streams with frequent account servicing and targeted development strategies Met company sales goals by servicing accounts on set schedule and offering new products In addition, attended weekly sales/product knowledge/IT training and quarterly Continued education courses Educated customers by explaining or demonstrating Power Edge Servers, Storage (EMC) Services (DPS) features and benefits. Increased industry knowledge and rapport by networking with prospects at trade shows and conferences. Met company sales goals by servicing accounts on set schedule and offering new products. Met recordkeeping requirements with detailed reports and thorough account information. Engaged customers through phone calls, site visits and product demonstrations. Target/Marketsource Jan 2016 - May 2018Department Sales Management who helped customers in the electronics, toys, & seasonal departments. I was also responsible for stocking shelves and answering customer phone calls. Responsible for the interviewing, hiring, and training of new staff Maintaining inventory, merchandising, mobile activations, collecting payments Repairs using; Thunder Tix, Brush Fire, Purple Pass, Ticket Spice, and Ticketing Systems Peckham, Inc. Apr 2013 - Aug 2016Customer Service/Sales Associate Provide high quality customer service and solve problems, regarding passport information and requirements, to increase customer knowledge and satisfaction. Reviewed and met monthly and quarterly sales targets. Provide compassionate and technically skilled solutions to incoming customers, using basic data entry, and a computer-based Passport knowledgebase program to obtain information concerning federal policies, procedures, and other data associated with obtaining a US passport. Achieving sales quotas within a protected territory while maintaining professional relationships with work colleagues and customers.Chore Care Provider Feb 2009 - Jun 2011Personal Health Care Provide strong home-based acute care and clinical skills in assessing vital signs, glucose monitoring, bathing, dressing, and grooming. Preserve family patient dignity and minimize discomfort while carrying out duties such as effective relations and consistent delivery of empathetic care.Advanced Auto Parts Jan 2002 - Feb 2009Commercial Manager Supervised 7 to 10 employees, along with interviewing, training and maintaining employee schedules. Provide customer relations and problem solving, while gaining experience with conflict resolution. |
