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PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Summary:Experienced document management professional responsible for mail services (including return mail), imaging, record management.Administrative experience includes back-office client services, administrative support, operational admin registration processes, claims processing, and purchase order processing.8+ years of clerical and customer service experience.Used PeopleSoft to execute queries, exporting results to spreadsheets for PO processing.Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SAP, and SharePoint experience.Available to start immediately.Professional Experience:Brightwing (Mercedes-Benz Financial Services - MBFS)Document Management Specialist July 2021 January 2023Responsible for opening and closing the mailroom daily, including the Lockbox.Receiving packages via FedEx, UPS, USPS, Amazon, etc. Scan Packages/mail into an internal tracking system prior to distribution. Delivery notification. Regular mail distributed.Fold/Insert machine and postage metering machine for outgoing mail and packages.Prep documents for imaging to a customers account or case creation. Documents are scanning based on case creation, image only, rush or regular request.Scanned images into validation system. Reviewed image quality, linked documents to customers account, and verified the account information matched paperwork being imagined.Assisted with Credit Disputes, Goodwill Requests, and Debt Validation Requests.Processed vehicle registrations requests.Inceed (Bank of Oklahoma Financial/Mineral Management)Mineral Management Specialist April 2021 July 2021Routed emails and mail.Document imaging and filing.Processed invoices, updating receipt lines, and attaching scanned images.Uploaded documents and images to SharePoint.Prepared all outgoing mail and checks going to Lockbox.Robert Half Office Teams (Service Master/Terminix)Account Specialist/Customer Service Representative December 2020 March 2021Processed inbound and outbound calls in a professional, friendly manner. Proficient with multiple back-office systems including Global Protect (logs on to Terminix website), Cisco Communicator (phone system), Cisco Finesse (incoming/outbound call queue), Quiq (text message queue), HIVE, and Mission (customer information database).Responsible for updating client records including sales agreement, scheduling/rescheduling appointments, rerouting messages as needed, coordinating with branches to drive customer satisfaction and meet team goals.Robert Half Accountemps (City of Fort Worth)Administrative Assistant Purchasing June 2019 September 2020Used PeopleSoft to execute queries, exporting the results into excel spreadsheet to determine the number of forms to be processed. Used the same tools to determine if Purchase Order would cancel/close automatically, rerouting those that would not cancel/close automatically.Processed emails from Buyers using a standard checklist to renew, create new or amend PSK(s). Ensured proper handoff to Assistant Director, returning incomplete form(s) with reason why to Buyers.Processed requisitions from other departments. Scanned documents and routed emails to Supervisor/Buyer and Assistant Director.Reviewed and archived old bids and Vendor Management POs, noting destruction date according to record retention policies.Carlton Staffing (XPO Logistics)Cargo Claim Support Specialist/Customer Service February 2018 - January 2019Determine if the incoming email or mail contains new claim paperwork, supporting documents for existing claim, claim status update, notice of intent to file claim, pictures for new/existing claim or inspection report.Respond to incoming calls for status updates, request to speak with Claim Specialist, and provide claim forms and instructions on "How to Submit a Claim" via email or fax.Open, file mark/date all incoming mail.Education:University of Texas at Arlington Arlington TexasBachelor of Arts - Business AdministrationSkills and Software Used:Typing (50 WPM) & 10-keyData Entry (PC and mainframe terminal)Dual Monitors usageInternet Explorer and Google ChromeMicrosoft: Outlook, Word, Excel, and PowerPointSharePointSAPPeopleSoftAdobe Photoshop/ImageReadyBuySpeedCisco IP Communicator phone systemCisco Finess (inbound/outbound calls)Quiq (text messaging queue)FAW (Fusion Analytic Warehouse)Alfa Software |
