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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryHighly experience warehouse worker with additional experience in sales and service writing. Proven ability to optimize sales and problem solves to ensure customers satisfactions. Additional ability in assembly line work and reporting hazardous conditions to management team. Aiming to leverage my education and experience in a Sales position, where there is potential for growth.SkillsMachine Operator- spindle machineSplice, cut, inspect metal mesh during production and after production.Quality control and troubleshooting. Clean out the oven at 900 degrees plus Cut down rolls for pallets and label them too.Automotive repairMechanical KnowledgeUser InterfaceBilingualService WritingSupervisory ExperienceStaff CollaborationCustomer AcquisitionMicrosoft OfficeProfessional ExperienceSales and CommunicationActed as product subject matter expert by addressing customers issues and offering alternative suggestionsManaged multiple customer support systems including live chat, email and phone lines while also documenting customer issues and resolutionsExceeded quarterly sales goals by 20% by proactively asking questions and offering special pricing on additional services and/or products that match the customers interests and needs Maintained personal customer satisfaction rating +25 points higher than the average customer service representative, consistently maintaining a +90% rating the past two quartersMechanicalInspected wafers for any abnormality before entering the molding machine to be melted unto the lens for polarizationAssisted with daily car tune-ups including oil changes, tire rotations, alignments, brake inspections to ensure customer satisfactionEnsure safety of all warehouse employees by carefully moving heavy materials, identifying and reporting hazards and attending weekly safety meetingsDispose of any damaged material and immediately report to warehouse managerEmployment HistoryMachine Operator Riverdale Mills Corporation., Northbridge. MA10/2021 -presentPDG/Molder Cleaner, Gentex Optics Inc., Dudley MA2020-2021Reconditioner, Adessa Auto Auction, Acton, MA2019-2020Service Advisor, Goodyear, Malden, MA2011-2013Service Advisor/Writer, Central Chrysler, Norwood, MA2010-2011EducationAssociate in Small Business Management, Burdett College2000