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Title Medical Assistant Customer Service
Target Location US-CO-Fort Collins
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFILESeeking a position which allows for long-term employment where I may contribute my knowledge, ability, and positive attitude.QUALIFICATIONSExceptional front office skillsFamiliar with Electronic Medical Records-NextGen, Meditech,Centricity, Practice Logic Medical software, and MS4Proficient in Microsoft Office, 10 key data-input, office equipment operations, and Internet researchFlexible, adaptable, and self-motivated with initiative to manage multiple tasks on budget and on deadlineKnowledge of over 1000 medical terms, as well as anatomy and physiologyUtilize outstanding communication skills to keep clients/parties informed of pertinent informationFamiliar with office procedures and scheduling, EOB, and SOAP NotesGained eye for perfection, attention to detail and time management skills while assigning codes, maintaining policies and executing projectsExperienced at using logical and reasonable approach to difficult situations while providing mentoring, coaching and guidanceEDUCATIONIBMC College Greeley, COAssociates of Occupational Studies Diploma  Medical Assistant April 2012 Presidents List GPA 3.85/4.00 Exceptional Attendance Award Aims Community College Greeley, COAssociate of Applied Science - Criminal Justice August 1994 CERTIFICATIONSCertified Medical Assistant April 19,2012EXPERIENCELoveland Ford Lincoln Loveland, COKelley Blue Book Buying Specialist December 2022 to PRESENTOversee daily operations of the Dealerships KBB ICO through all outletsDevelop and ensure personal and team execution of the Dealerships defined sales and follow-up standards and processPerform follow-up with Departments to determine kept appointments and outcomesEnsure all personal and Team Sales activity is recorded in the Dealerships Customer Relationship Management (CRM) systemEXPERIENCELoveland Ford Lincoln Loveland, COService BDC Manager November 2021-December 2022Developed BDC DepartmentSupervise BDC EmployeesAnswered Service Calls and scheduled service appointmentsProcessed Repair Orders - making sure the order was closed properly, added to spread sheets, make folder and fileCustomer Service Advocate - handle complaintsCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEEXPERIENCETECOBI Greenwood Village, COBDC Representative/Account Set up Specialist December 2020-November 2021Engage customers via text=based program for Dealerships Nationwide.Set appointments for Salespeople at DealershipsSet up new accountsWork with Vendors and Clients to get a DMS data feed set upWork with Clients to get Facebook access grantedMaintain tracking sheets on daily basisRespond to emails and workplace messagesWork with Performance Managers and Clients to troubleshoot issuesAnswer customer service phone callsEXPERIENCESpradley Barr Ford Lincoln Greeley Greeley, COBDC Representative February 2018-August 2020Scheduling AppointmentsMeeting and greeting customers for appointmentsProfessionally answered incoming calls on multi-phone system as necessaryVerifying appointmentsMaking numerous outbound calls daily to prospective retail customers EXPERIENCEStarTek Greeley, COEngagement Specialist October 2017- February 2018Brand WarriorTech support for ComcastProfessionally answered incoming calls as necessary EXPERIENCEBanner Health Greeley, CORMA/PSF REP /Scheduler/Phlebotomist May 2012- September 2017Scheduling Patients for proceduresAdministered receivable including managing collectionsProfessionally answered incoming calls as necessaryChecking patients in and out on EMR systemInsurance VerificationRegistered Medical AssistantPhlebotomistEXPERIENCEHigh Plains Correctional Facility Brush, COLieutenant/Captain August 2009-March 2010Shift SupervisorMaintain daily operations of the PrisonMaintain safety and security of all PrisonersConduct Daily ReportsAdmissions and housing assignment of InmatesEXPERIENCEWeld County Sheriffs Office Greeley, CODeputy/Correctional Officer III July 1988-May 2009Civil DivisionTransportation of InmatesField Training OfficerSupervised Inmates for safety and security while incarceratedProcessed/Released Inmates

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