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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Pittsburgh, PA Street Address
SummaryHighly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.25 years experience in Mellon Bank Trust and Endowment Area.SkillsOffice Equipment OperationsCustomer Service-OrientedData Entry and Database SoftwareCourteous and ProfessionalPositive Attitude and EnergeticMicrosoft OfficeAttention to DetailVerbal and Written CommunicationMultitasking and PrioritizationAdministrative SupportCustomer ServiceGreeting and Seating ClientsPC ProficientData EntryReliable & TrustworthyCritical ThinkingComputer SkillsBasic MathConflict ResolutionFirst Aid/CPRActive ListeningFriendly, Positive AttitudeOrganizational SkillsPeople SkillsGood Work EthicExperienceReceptionist Christian Home Health Care - Pittsburgh, PA 12/2022 - CurrentAnswered and directed incoming calls using multi-line telephone system.Housing Counseling Specialist Urban League of Greater Pittsburgh - Pittsburgh, PA 02/2009 - 01/2021Found affordable housing options for various CYF families.Educated clients on lease and rental agreements.Communicated with housing managers and rental agencies on behalf of clients.Assisted clients with permanent housing transitions.Maintained accurate records and documented client data in company databases.Made referrals to utilize community resources for resident's needs.Guided clients through transition to independent living within community.Empowered patients and families to negotiate with resource providers and make decisions on own behalf.Interviewed potential clients, collecting personal information to determine eligibility for social assistance.Program and Administrative Assistant Urban League of Greater Pittsburgh - Pittsburgh, PA 10/2007 - 02/2009Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.Organized personal and professional calendars to streamline office communications, scheduling and initiatives.Planned and executed special program outreach such as seminar speakers and tours to boost interest and program buy-in.Designed and implemented program policies, frameworks and toolkits for change management processes.Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.Kept office equipment functional and supplies well-stocked to promote efficient operations.Responded to customer issues to provide immediate resolution and improve retention.Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.Education and TrainingTemple University Philadelphia, PA 05/2016Credentialing for Strength Based Family TrainingUniversity of Phoenix Tempe, AZ 09/2013Associate of Arts: Criminal JusticeCounselors Corner Pittsburgh, PAExtensive training in Housing Counseling. Financial Literacy, and Credit and BudgetingCredit Smart Training Series for New InstructorsAvoid Foresclosure TrainingAccomplishmentsAssociate Degree in Criminal Justice25 years' experience in Mellon Bank Trust and Endowment Area |
