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Administrative Assistant Customer Servic...
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Title Administrative Assistant Customer Service
Target Location US-IL-Rolling Meadows
Email Available with paid plan
Phone Available with paid plan
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M: PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVEPartner with company management in facilitation of programs/activities that provide continuous improvement, engaging culture and to provide day to day administration support for the HR functionEXPERIENCEHydrox Labs (Cross Personnel) January 2023  presentCustomer Service (Temp to Hire  Hired on 5/15/2023)Enter all customer purchase orders into the systemEnsure product is available for ordersAllocate product to ordersSend all shippable orders to Shipping DepartmentAssist shipping dept. with creation of BOL (Bill of Lading)Assist customers with any questions regarding status of ordersResearch all customer discrepancies (Logistics Teams/Billing/Customers)Ensure to catch up filing from past yearsRizo Truck Repair August 2020  August 2021Office ManagerManage office for the ownerManaged work schedule/work flowCheck in all trucksBegin diagnosticsBegin work order paperworkProcure all parts for work ordersProcure all materials for shopInvoicing, Accounts Payables and Accounts ReceivablesAssist Owner with any work needed around the shopPrep work for engine/transmission repair/rebuildSub assembly of parts for engine/transmission repair/rebuildClean up of parts for engine/transmission repair/rebuildOil changesBrake jobsDuties as requiredAmerican Bearing NTN Mfg., Elgin, IL November 2014  July 2020HR GeneralistManage all recruiting needs (review application/resume, test candidates, interview) for Elgin and Schiller Park locationAssist employees and managers with location and interpretation of policies and proceduresKey contact with building managementKey contact with recruiting agenciesSystems admin for HR systems and recruitingMaintain current all HR formsAssist employees with information regarding benefit plans (insurance/401K), personnel transactions (promotions, transfers, performance reviews, terminations)Assist employees with information packets for FMLA and Workers CompSuzlon Wind Energy Corp., Chicago, IL September 2008  November 2014Executive Assistant HRProvide full administrative support to Executive and Human Resources TeamFirst point of contact in HR for employees and managers with questions or issuesAssist employees and managers with location and interpretation of policies and procedures, suggesting solutions, and coaching and counseling employees and managersLead and facilitate special projects, e.g. service anniversaries, company events, and file clean upProcess New Hires and assist with TerminationsNew Hire PacketsNew Hire OrientationAs You Leave Termination PacketsCoordinate HR webinars/training sessionsOffice Supply maintenanceRun the day to day office/reception tasksKey contact with building managementSystems admin for HR systems, e.g. performance management and recruitingMaintain HR forms, HR files, and employee recordsMotorola, Inc., Arlington Heights, IL 1989August 2008Administrative Assistant IIIGenerate Reports that directly impact budget and headcount.On boarding of new hires through HR and IT dept.Suggested and implemented new products that increased dept. efficiency by 50%.Implemented cost saving ideas to come in under budget for the year - 4 yrs in a rowEstablished and maintain a close relationship with Computer Break Fix Team therefore reducing computer downtime for malfunctions by 75% and increasing efficiency.Handle ALL departmental requests for 200+: computers, printers, cell phones (different providers), set up meetings and reserve conf rooms, and ordering of basic office supplies.EDUCATIONMotorola University Motorola Inc.Dealing with Difficult PeopleTime ManagementPersuading and Influencing OthersProject ManagementHarper Community College Hoffman Estates, ILComputer ScienceElgin Community College Elgin, ILLegal SecretarySKILLSExcellent Discretionary SkillsExcellent Organizational SkillsExemplar Telephone EtiquetteCreative Problem Solving SkillsProfessional Verbal and Written Communication SkillsBilingual  fluent in Spanish, English and some PortugueseEfficient in MS OfficeExperienced in Recruiting and HRIS SystemsExperience with Performance Appraisal Process and SystemsExperienced in Visio, MS Project, and AdobeAble to multitask in a fast paced environmentAble to face new challenges and see them as self-improvement opportunity

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