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PHONE NUMBER AVAILABLE EMAIL AVAILABLEABILITY SUMMARYAccurate & Detailed Oriented Manage Customer Relations Navigate SolutionsExceptional Communication Skills High Volume Multi-Tasker Analytical WritingExtensive Accounting Systems Prioritizes Projects for Efficiency Keen DiscernmentEXPERIENCEIndependent ContractorLife Accident & Health Insurance Producer/Customer Service Representative 2008 - PresentProviding insurance consultation, administrative, clerical, marketing, bookkeeping accounting servicesMaximizing SEO by creating content to enhance business client's presence onlinePresentation, Comparisons and Sale of insurance policies for group, individuals and familiesAssist with Financial Planning through Whole,Term, Disability and Health Insurance policiesProcess and Delivery of Life & Disability ClaimsManage and Publish corporate communications for departmental and public accessibilityCompleting projects with strict time constraints while using various CRM and business platformsAmbassador for Branding product/company image at trade show and advertising eventsCNO Financial Group; StateFarm; HighmarkHealthServices Pennsylvania and Maryland 2015 - 2023Insurance Sales/Customer Service RepresentativeManage high volume Group Health plans for concierge, municipal and government agenciesTroubleshoot analysis and deliver results for members, providers and pharmacy discrepanciesConcise delivery of products through cold-call, retention and outreach campaignsProven sales performance exceeding company goalsHigh Quality Analysis for customer service and product knowledgeMaintain Quality standards to meet team goalsCustomer retention by aligning and bundling company products and benefitsPeople Share; Corporate Call Center; Company Voice Pennsylvania 2008 - 2015Marketing/Customer Service Representative/Accounting Administrative Assistant/CoachNavigating third party billing and databases to recoup revenue lossMaintaining compliance regulations for random Insurance Commission or Government auditsEducating and servicing Medicare recipients through Annual Enrollment PeriodsInstruct and coach licensed insurance agents for plans offered on the MarketplaceEDUCATIONIndiana University of PennsylvaniaIndiana, PennsylvaniaBusiness AdministrationCERTIFICATIONS AND LICENSESLife Accident and Health Insurance Producer: Maryland 2023QuickBooks; SalesForce; ADP HR Solutions