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Click here or scroll down to respond to this candidateCandidate's Name
PROFESSIONAL EXPERIENCEOTR Truck Driver Jan 2023 July 2023Spot Edge Trucking Woodridge, IllinoisPre-Trip tractor/Trailer before drivingPost Trip Tractor/Trailer after drivingMake desired pick-up and delivery timeKeep accurate logs on ELD applicationMake sure loads are properly securedMake sure D.O.T rules are followedOTR Truck Driver Jan 2019 Dec 2022Olympic Transportation Omaha, NebraskaPre-Trip tractor/Trailer before drivingPost Trip Tractor/Trailer after drivingMake desired pick-up and delivery timeKeep accurate logs on XRS applicationMake sure loads are properly securedMake sure D.O.T rules are followedOTR Truck Driver Mar 2018 Jan 2019Leonards Express, Farmington, NYPre-Trip Tractor/Trailer before drivingDrop/Hook TrailerMake desired pick-up and drop timesFollow and plan trip routingKeep accurate logs on QualcommMake sure weight is correct on axlesRegional Truck Driver Sept 2017 Mar 2018Gypsum Express, Baldwinsville, NYPre-Trip Tractor/Trailer before drivingDrop/Hook TrailerMake desired pick-up and drop timesKeep accurate logs on QualcommMake sure weight is correct on axleEnterprise Helpdesk SME (L1/L2) Apr 2015 June 2017Sutherland Global, Henrietta, NYAssist Tier I Agents in difficult cases (L1 & L2)Work on and solve Priority I casesWalk Admins through server software installs and upgradesTroubleshoot server and network issuesCompose and update helpdesk tickets using Salesforce.Install and troubleshoot SQL & SQL expressManage a team of seven (7) Agents that report to meMake sure that the agents that are on my team are following processAssist with resolving team issues that are escalatedDesktop/Laptop Technician Dec 2014 Mar 2015Notebook Tech, Geneseo, NYUpgrade & repair laptops and desktop hardware and softwareTroubleshooting internet connectivityTroubleshoot hardware and software issuesUpgrading hardware (replacing hard drives, RAMs, screens, etc.)Loaded PCsL2 Helpdesk Technician Aug 2014 Dec 2014Rochester City School District / UnisysImaging PCs utilizing LANDeskReset End user passwordsTroubleshoot connectivity issuesRemotely install applicationsResponsible for laptop asset managementReset Passwords in Active DirectoryCreate users accounts and give them access to the folders they needTroubleshoot connectivity issuesCreate end user accountsDesktop Engineer / IT Service Technician Feb 2012 Jul 2014Microworx, Rochester NYRepair computers and laptops brought in by customersBuild desktop PCs and servers and install Windows Operating SystemsPerform moves, adds and changesConfigure routers, firewalls and switchesAid customers over the phoneRepair and troubleshoot Mac ComputersService Technician Sep 2010 Feb 2012Red Diamond Dry Ice Co., Rochester, NYInstall complex soda and Co2 systemsTroubleshoot and repairL2 Helpdesk Technician Jun 2008 Oct 2010Frontier Communications, Rochester, NYAssist with network connectivitySetup both residential and business class modemsInstall and remove virusConfigure both Windows and Mac browsersOversee the 10 people that were on my teamTake escalated and irate callersL2 Helpdesk Technician Jan 2007 Apr 2008Kelly IT Services, Rochester, NYTroubleshoot connectivity issuesIssue trouble ticketsEscalate trouble tickets as necessaryIT Service Technician May 2001 Dec 2006Clear Solutions, Rochester, NYResponsibilities:Repair computers and laptops brought in by customersBuild desktop PCs and servers and install Windows Operating SystemsAid customers over the phoneUS Army Administrative Specialist Nov 1988 Jan 2001United States Army, Fort Leopardwood, MOAnswer incoming phone callsPayrollMail distributionFilling out Deployment orders for soldiers, platoons and companiesEDUCATIONProfessional Driver InstituteClass A CDLGraduation Date: September 2017CertificationsCompTIA A+ CertificationExecutive Administrative AssistantLegal SecretaryFamily Learning Center, Rochester, NYGeneral Equivalency DiplomaGraduation Date: June 1996BOCES 2, Rochester, NYProfessional Office Careers (500 Hours)Graduation Date: February 2005 |
