| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate266 SW Chelsea TerPort Saint Lucie, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
ProfileSelf motivated office and retail professional with record of success in customer relations, phone skills, project management and general office duties. Creative problem solver with ability to keep projects on track and on time, resolve conflict, and stay focused and organized on each task.Organizational Skills Proven ability to keep myself and others organized on all projects, large and small. Able to multi-task in order to maximize efficiency on several projects at the same time.Team Building Effective team player with experience working in small and large groups.Communication Persuasive communicator with excellent phone skills. Able to develop productive relationships with customers, colleagues and staff at all levels.ExperienceSeptember 2015 June 2023 Proforma Jupiter, FLCustomer Service Representative Returned to Proforma on part-time basis as Customer Service Representative and Billing Specialist. Handled billing of all orders processed through the company. Developed relationships with customers through phone follow-ups to aid in customer retention. Kept customers informed of order status and aided in resolution of any problems. Handled order tracking and communication with all vendors.August 2012 September 2015 Harmons Face Value Jupiter, FLAssistant Manager Responsible for all key aspects of day to day operations of the store. Creating and maintaining employee records. Ordering, receiving and processing all merchandise. In charge of loss prevention. Responsible for maintaining a clean, safe work environment for customers and employees. Administrative duties included opening and closing of registers, securing tills and cash in safe, scheduling, and payroll reporting. In charge of customer satisfaction. Training employees how to greet customers and follow up. Resolving any customer concerns or problems. Responsible for pricing and building planagrams.June 2005 August 2012 Proforma Jupiter, FLOffice Manager Responsible for all aspects of day-to-day office tasks to ensure orders are kept on schedule. General office duties included answering phones, sorting incoming mail, receiving and sending faxes, ordering all office supplies, managing customer accounts within Quickbooks. Developed relationships with customers through phone follow-ups to aid in customer retention. Kept customers informed of order status and aided in resolution of any problems.Handled order tracking and communication with all vendors.Responsible for hiring and training all office assistants and file clerks. Assisted in research for large projects and participated in brainstorming sessions to identify creative campaigns for larger customers. Secured all travel arrangements for President of the company and kept his daily schedule to assure that all meetings, appointments and projects were on time.1996 - 2005 Bright Imaginations Lakeland, FLOwner/ Director Developed and managed a pre-school chain caring for approximately 200 children ranging in age from 6 weeks to 12 years. Responsible for customer relations, hiring and training of all new employees, creating curriculum, resolving problems and conflicts for all employees and customers, and human resources. Managed 47 employees. Reduced employee turnover by 24% in first year. Planned and carried out expansion that realized a 400% increase in revenues in seven years.1991 - 1994 Hit Promotional Products Largo, FLCustomer Service/ Sales Assistant Responsible for customer relations, order clarifications and follow-ups, communication between factory and customers, and relationship building with all customers in designated territory. Sales Assistant responsibilities include organizing sales aids and samples for seven sales reps across the country. Created sample boards for key customer presentations. Secured, designed and organized all display materials for regional and national trade shows.Education1986 - 1988 Tampa Community College Pinellas Park, FL A.S. Degree in Child Care Studies Graduated with honors (4.0 GPA)Professional Affiliations and Honors1996-2005 Lakeland Chamber of Commerce1997-2000 Florida Association of Child Care Management2005-2010 Oak Ridge Chamber of CommerceStrategic Partner in Membership committee.2005-2008 The Rotary Club of Oak RidgeGraduate of Rotary College.Member of 4 committees in first year as RotarianChairperson of Mentors for High School Seniors committee.Played key role in the top fundraising event for this group in2005. Helped raise over $15,000.PTO Jefferson Middle School2005 Vice President2006 PresidentIn charge of all fundraisers, recruiting of volunteers, monthlynewsletters, Organizing and implementing plans for all schoolrelated events, and monthly meetings with Oak Ridge SchoolBoard to discuss direction of school policies and curriculum.2002 Recognized by Child Care Business magazine as one of the top100 pre-schools in the United States. Ranked for FastestGrowing, Largest Enrollment, and Trend Setter. |
