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John Randolph Wathen Email: EMAIL AVAILABLEStreet Address  N. Garrett Ave. #115 Cell#: PHONE NUMBER AVAILABLEDallas, Texas Street Address -7549CAREER SUMMARY: 20 years plus of World-Class Customer Service, Sales Support, Business Development and Telemarketing Solutions for Commercial clients in both the USA and Canada. Industry Areas include: Insurance Policies, Roofing Construction, Bottled Water & Machines, Jewelry Repair Sales, and Online Castle Travel Sales.BUSINESS DEVELOPMENT SKILLS:Sales Pitches CampaignsPresentations Tactful CommunicatorLead Qualifications Teamwork/Relationship BuilderCAREER HISTORY:Tata Consultancy Services, Plano, TX (Remote) (April 2022-Dec. 2022)Customer Service RepresentativeMaintained expert knowledge in Index Universal Life Policies to best help customer questions regarding insurance protection plansFielded 40 to 50 calls per dayArtesian Bottleless Water, Grand Prairie, TX (Dec. 2020-March 2022)Business Development RepresentativeGenerated new leads for Account Executives to showcase state-of-the-art water coolers for medium-sized businesses operating in the northern region of TexasExpanded the range of leasing agreements by 17%Centimark Corporation, Carrollton, TX (Oct. 2007August 2020)Sr. Telemarketing RepresentativeCold-called 90 prospective clients per day about commercial roofing and flooring servicesLed western half of the USA in obtaining 26 to 28 bids per monthGenerated 15 to 17 million USD worth of revenue to date from converting bids to proposals to salesAchieved third highest ranking in telemarketing sales nationwide for the company in 2018 with 2.8 million in sales.Produced almost $91,000,000.00 in proposals from 2007 to 2020TECH SKILLS: Salesforce, Salesforce Lightening, Microsoft TMG, Microsoft Excel; Google Sheets, Calabrio Call Recording Software, Drysign eSignature SoftwareLICENSES & CERTIFICATIONS:Certified Gemologist-Gemological Institute of America, CA.Real Estate License-Broadway School of Real Estate, AR.EDUCATION:Bachelor of Arts (BA) in Cultural AnthropologyUniversity of Arkansas at Fayetteville