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Chicago, IL 60634PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYCandidate's Name  15 years ofexperience. Adept at coordinatingschedules and field personnel toprovide efficient service tocustomers. Well-versed in shippingand emergency policies, deliveryrequirements and driver practices.Hardworking employee withcustomer service, multitasking andtime management abilities.Devoted to giving every customer apositive and memorableexperience. Organized andmotivated employee eager to applytime management andorganizational skills in variousenvironments. Seeking entry-levelopportunities to expand skills whilefacilitating company growth.Jorge SerranoEXPERIENCENovember 2015 - April 2020Dispatcher LSG Skychefs Chicago, ILJune 2010 - October 2015Dispatcher Swissport USA Chicago, ILJune 2000 - May 2005Airport Operations Agent Wisconsin Air Lines Chicago, IL Utilized various software systems to facilitate movement, planning and scheduling.Monitored dispatch board and adjusted call priorities regularly based on caller needs.Kept detailed and updated records of calls in physical and electronic databases.Kept detailed and updated records of calls in physical and electronic databases.Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.Coordinated changes to flight itineraries with appropriate air traffic control agencies.Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.Helped customers with special needs to board and disembark from aircraft.Maintained operations compliance with FAA, TSA and airport regulations.EDUCATION AND TRAININGJune 1977High School DiplomaWells High School, Chicago, ILSome College (No Degree)Northeastern Illinois University, Chicago, IL